Branch Manager

Fairstone Bank; Sainte-Victoire-de-Sorel; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Award winning culture

Competitive hourly rate

Generous vacation

Health & dental coverage

Retirement savings plan

WorkPerks discounts

Education assistance

Parental leave

Volunteer day

Job summary

Fairstone Bank in Sorel, Quebec is seeking a Branch Manager to lead the branch operations, focus on profitability, and drive client acquisition while delivering an exceptional customer experience.

You will report to the District Manager and oversee team development, compliance, and community engagement in a fast-paced financial services environment.

Qualifications

• Three to five years of directly related work experience in finance industry sales or three to five years of management experience.
• Excellent interpersonal and customer relationship skills.
• Strong communication skills across all levels; verbal, written and listening.
• Be a self-starter, proactive and display initiative.
• Ability to work flexible hours in a fast-paced environment and manage multiple priorities.

Responsibilities

• Lead branch profitability and overall branch success.
• Grow the business by developing new opportunities and client acquisition.
• Create a best-in-class customer experience in a welcoming environment.
• Implement people strategy that attracts, retains and develops talent.
• Coach team to achieve operational and customer experience goals.
• Ensure compliance with regulations and internal policies.
• Act as a Fairstone ambassador in local communities.

Skills

Interpersonal skills

Customer relationships

Communication skills

Initiative

Education

College diploma preferred

Job description

Who We Are

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone,

Who We Are

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth.

With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.

Join Fairstone as a full-time BRANCH MANAGER in our Sorel, Quebec branch.

About The Role

Reporting to the District Manager, Fairstone Branch Managers are responsible for the following:

• Leading the overall success of the branch by maintaining and optimizing branch profitability
• Growing the business by developing new opportunities and supporting client acquisition through multiple channels
• Creating a best-in-class customer experience by creating a welcoming environment for our customers and ensuring all their needs are met.
• Implementing people strategy that attracts, retains and develops talent
• Driving accountability and coaching team members to achieve operational, Developmental and customer experience expectations.
• Leading any change initiative and ensuring all relevant information is cascaded to their teams
• Ensuring high employee engagement and developing individual development plans
• Ensuring all activities are conducted with compliance to governing regulations, internal policies and procedures
• Maintaining high degree of confidentiality of client information and compiling to policies on customer confidentiality
• Acting as a Fairstone ambassador in local communities and projecting a positive company image

Qualifications

• College diploma preferred (BS/BA with coursework in Business)
• Three to five years of directly related work experience in finance industry sales (consumer finance industry preferred) or three to five years of previous management experience
• Excellent interpersonal and customer relationship building skills
• Strong communication skills to communicate with all levels of employees, managers and customers
• Demonstrated effective verbal, written and listening skills
• Be a self-starter, proactive and display initiative
• Ability to work flexible hours in a fast-paced environment and managing multiple priorities

What You’ll Love About Working Here

• Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Compensation Package: Competitive hourly rate plus an incentive plan based on performance.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life’s big moments.
• Community Impact: One paid volunteer day to give back to causes that matter to you.

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type

Full time

Job Type

Permanent