Branch Manager

Harvey & Company Ltd - Corner Brook; Corner Brook; On-site; CAD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based incentives

Comprehensive benefits

Permanent, full-time employment

Training and professional development

Autonomy and responsibility

Involvement in business planning

Job summary

Harvey & Company Ltd. – Corner Brook, NL, is seeking an experienced Branch Manager to lead and optimize the Corner Brook operation. The role requires directing daily operations, collaborating with Service, Parts, and Sales, and delivering exceptional customer service and financial results.

The successful candidate will drive performance, develop teams, strengthen customer relationships, and ensure a best-in-class branch experience across all departments in Western Newfoundland and Labrador.

Qualifications

• 5+ years of progressive management or leadership experience.
• Experience managing a branch, dealership, business unit, or comparable operation.
• Demonstrated ability to lead and develop teams.
• Strong business and financial acumen.
• Experience managing budgets, revenue, gross profit, expenses, and operational KPIs.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide overall leadership and direction to the Corner Brook team.
• Work closely with Service, Parts, and Sales to ensure department performance.
• Drive growth by strengthening customer relationships and identifying opportunities.
• Monitor branch financial and operational performance and take corrective action.
• Develop and execute plans to grow Harvey & Company’s business in Western Newfoundland and Labrador.
• Ensure safety, organization, and professional appearance across the branch.

Skills

Leadership

People management

Customer relationships

Financial acumen

Strategic planning

Job description

Branch Manager

Harvey & Company Ltd. – Corner Brook, NL

Lead the Team. Grow the Business. Deliver for Our Customers.

Harvey & Company Ltd. is seeking an experienced and results-driven Branch Manager to lead our Corner Brook operation.

This is a key leadership position with responsibility for the overall performance of the branch, including people, customer experience, operational effectiveness, growth, and financial results.

The Branch Manager will work closely with the Service Manager, Parts Manager, and Sales team, bringing each area of the business together around common goals and ensuring our customers receive a consistent, high-quality experience across the entire branch.

The successful candidate will be a hands-on leader who understands that strong branch performance comes from engaged employees, strong departmental leadership, exceptional customer relationships, operational discipline, and a consistent focus on results.

You don't necessarily need to come from the heavy truck or equipment industry. We are interested in proven leaders who know how to lead people, manage a business, build customer relationships, and drive performance.

The Role

As Branch Manager, you will have overall responsibility for the day-to-day leadership and performance of Harvey & Company's Corner Brook branch.

A critical part of your role will be working collaboratively with the Service Manager, Parts Manager, and Sales team to ensure each department performs well individually while operating together as one branch.

You will:

• Provide overall leadership and direction to the Corner Brook team.

• Work closely with the Service Manager to support service productivity, efficiency, customer satisfaction, technician development, and overall department performance.

• Partner with the Parts Manager to drive parts sales, inventory performance, availability, customer service, and departmental profitability.

• Work alongside the Sales team to identify opportunities, strengthen customer relationships, grow market share, and ensure customers receive support throughout the ownership experience.

• Bring Sales, Parts, and Service together to identify opportunities to better serve customers and grow the business.

• Create a positive, accountable, and customer-focused workplace culture.

• Establish clear branch expectations and ensure departmental priorities align with overall company objectives.

• Work with department leaders to achieve revenue, gross profit, productivity, expense, and profitability targets.

• Monitor branch financial and operational performance and take action when results are off plan.

• Develop and execute plans to grow Harvey & Company's business throughout Western Newfoundland and Labrador.

• Build and maintain strong relationships with key customers.

• Ensure customers receive a consistently high level of service across all departments.

• Identify new business opportunities and support the team in converting those opportunities into long-term customer relationships.

• Maintain a strong understanding of the local market, competitors, and changing customer needs.

• Work closely with Harvey & Company's senior leadership and functional leaders to execute company priorities.

• Ensure company policies, procedures, systems, and operating standards are consistently followed.

• Support employee performance management, coaching, development, recruitment, and retention.

• Ensure the branch maintains high standards for safety, organization, appearance, and professionalism.

• Champion continuous improvement and look for better ways to serve customers and operate the business.

What Success Looks Like

Success in this role means creating a branch where Sales, Parts, and Service work together as one team.

You will focus on:

People & Leadership – Supporting the Service Manager, Parts Manager, Sales team, and employees in building an engaged, accountable, high-performing branch.

Customers – Strengthening customer relationships and ensuring Harvey & Company is the first call when customers need trucks, equipment, parts, or service.

Collaboration – Breaking down departmental barriers and ensuring Sales, Parts, and Service communicate, share opportunities, and work together to deliver the best possible customer experience.

Growth – Increasing sales and market presence throughout Western Newfoundland and Labrador.

Operations – Ensuring the branch operates efficiently, safely, and consistently.

Financial Performance – Delivering revenue, gross profit, expense, productivity, and profitability targets.

Who We're Looking For

We are looking for an experienced leader who combines strong business judgment with the ability to lead people, collaborate with department managers, and build lasting customer relationships.

Ideally, you bring:

• 5+ years of progressive management or leadership experience.

• Experience managing a branch, dealership, business unit, department, or comparable operation.

• Demonstrated ability to lead and develop teams.

• Experience working collaboratively with departmental or functional managers.

• Strong business and financial acumen.

• Experience managing budgets, revenue, gross profit, expenses, and operational KPIs.

• A track record of improving business performance and achieving results.

• Strong customer relationship and business development skills.

• The ability to understand operational challenges and turn them into action.

• Excellent communication and interpersonal skills.

• Strong organizational, planning, and problem-solving abilities.

• A leadership style that combines accountability with coaching and support.

• Confidence working with senior leadership, department managers, employees, and customers.

Experience in commercial trucks, heavy equipment, automotive dealerships, transportation, construction, industrial distribution, agriculture, or a related industry would be a strong asset but is not required.

The Leader We're Looking For

Titles matter less to us than how you lead.

You are someone who:

• Is visible and engaged with employees and customers.

• Builds strong relationships with department managers and empowers them to lead their teams.

• Sets clear expectations and follows through.

• Doesn't manage exclusively from an office.

• Understands the numbers and uses them to make better decisions.

• Coaches people rather than simply directing them.

• Is comfortable having difficult conversations when necessary.

• Recognizes and celebrates strong performance.

• Builds relationships and earns trust.

• Takes ownership of results.

• Looks for solutions instead of excuses.

• Understands that exceptional customer service is everyone's responsibility.

Why Harvey & Company?

Harvey & Company Ltd. has been serving Newfoundland and Labrador's transportation and heavy-equipment industries for generations.

Our Corner Brook branch provides truck and equipment sales, parts, service, and customer support to businesses throughout Western Newfoundland and Labrador.

Our customers depend on their equipment to operate their businesses. When a truck or piece of equipment isn't working, downtime matters. Our job is to provide the people, parts, service, equipment, and support necessary to keep our customers moving.

The Branch Manager plays a critical role in bringing all of those areas together.

What We Offer

• Competitive management compensation

• Performance-based incentive opportunity

• Comprehensive group benefits

• Permanent, full-time employment

• Company-supported training and professional development

• A high level of autonomy and responsibility

• Direct involvement in business planning and decision-making

• Support from an experienced senior leadership team

• The opportunity to lead and grow an established operation

• A stable career with an established Newfoundland and Labrador company

Take Ownership of a Business

We're looking for someone who will take ownership of the overall performance of the branch while working closely with our Service Manager, Parts Manager, and Sales team to achieve results.

The right leader will connect the departments, develop people, strengthen customer relationships, identify opportunities, and ensure everyone is working toward the same goals.

If you are an experienced leader who enjoys being close to the business, close to your customers, and accountable for performance, we'd like to hear from you.