Branch Leader – Community Banking & Member Growth

Vancouver City Savings Credit Union; Abbotsford; On-site; CAD 86,000 - 107,000; Full time

Benefits offered by this job

Living Wage Employer

Customizable Benefits

Generous Vacation

Extra Stat Holidays

Immediate Health Coverage

Defined Benefit Pension

Job summary

Vancouver City Savings Credit Union in Abbotsford is seeking an Assistant Branch Manager to build strong member relationships and promote Vancity products. You will lead a team to deliver excellent service and drive branch performance, reporting to the Branch Manager.

The role requires 3+ years in financial services, leadership experience, and deep knowledge of Vancity offerings. A High School Diploma is required; additional certifications are welcomed.

Qualifications

• At least 3 years of overall experience within the financial industry, 1 year of which at a leadership capacity.
• Strong business acumen in the context of the financial industry.
• Advanced Knowledge of relevant Vancity products, policies, procedures, systems, tools, products and services.
• Advanced Knowledge of Vancity strategies, functions and programs.
• A High School Diploma (or similar level of educational attainment)

Responsibilities

• Continuously building business and financial planning acumen of member facing staff in order to facilitate and/or deliver a great member experience and grow and maintain a membership base that is loyal, deep and committed to Vancity
• Facilitating the quality and value of member interactions against service standards through effective lobby management and member relationship management, and service members' complex needs as required
• Managing the delivery of day to day service, including staffing, scheduling, traffic flow, problem resolution, and referrals in order to deliver a great service experience and service members during high volume periods as required
• Assisting the Branch Manager in the development of plans to achieve financial objectives for the branch

Skills

Leadership

Team player

Communication

Problem-solving

Analytical thinking

Business acumen

Education

High School Diploma

IFIC/CSC courses

CFP coursework

Post Secondary Education/Diploma (Business Administration or Finance)

Job description

Vancouver City Savings Credit Union in Abbotsford is seeking an Assistant Branch Manager to build strong member relationships and promote Vancity products. You will lead a team to deliver excellent service and drive branch performance, reporting to the Branch Manager.

The role requires 3+ years in financial services, leadership experience, and deep knowledge of Vancity offerings. A High School Diploma is required; additional certifications are welcomed.