Branch Floater - Permanent Full-Time - Toronto/GTA

Chit Chats; Toronto; On-site; CAD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

Health benefits

Year-end bonus

Two weeks vacation

Birthday leave

GRSP plan

Job summary

Chit Chats is seeking a Branch Floater to bring positive energy, curiosity and care to every task. You’ll help lead our branch operations, support and motivate the team, create great client experiences, and jump in wherever you’re needed to keep things moving.

The role requires 2+ years in retail or customer service, strong communication, and a proactive attitude. Fluency in English and French is a plus, and you’ll work across GTA locations in Ontario.

Qualifications

• 2+ years of retail, branch or customer service experience.
• Strong communication, organization and problem-solving skills.
• Fluency in English and French.
• Comfortable working in a fast-paced, hands-on environment.
• Class 1 safety shoes required.

Responsibilities

• Lead the branch: Keep daily operations running smoothly, safely and efficiently.
• Champion the client: Create helpful, welcoming experiences.
• Support your team: Lead by example and help create a positive, collaborative environment.
• Keep things moving: Ensure shipments are processed accurately, efficiently.
• Jump in: Support freight handling other branch needs.
• Make things better: Look for opportunities to improve how we work and serve our clients.
• Live our values: Be Caring, Curious and Cheerful in how you lead, communicate and show up.

Skills

Communication skills

Organizational skills

Problem-solving

Bilingual English/French

Job description

Company Description

We make shipping easier for Canadian businesses and entrepreneurs. Since 2001, Chit Chats has helped small businesses and entrepreneurs ship across Canada and around the world with simple, affordable shipping solutions. But we’re more than a shipping company. We’re a team of people who care about helping others succeed. We’re curious about how we can do things better, cheerful in how we show up, and always ready to help. If you want to work somewhere your ideas matter, your teammates have your back, and the work you do helps Canadian businesses and entrepreneurs grow, you’ll fit right in at Chit Chats!

Job Description

We’re looking for a Branch Floater who brings positive energy, curiosity and care to everything they do. You’ll help lead our branch operations, support and motivate the team, create great client experiences, and jump in wherever you’re needed to keep things moving.

What You’ll Do

• Lead the branch: Keep daily operations running smoothly, safely and efficiently.
• Champion the client: Create helpful, welcoming experiences.
• Support your team: Lead by example and help create a positive, collaborative environment.
• Keep things moving: Ensure shipments are processed accurately, efficiently.
• Jump in: Support freight handling other branch needs.
• Make things better: Look for opportunities to improve how we work and serve our clients.
• Live our values: Be Caring, Curious and Cheerful in how you lead, communicate and show up.

Where You’ll Work

Primarily at our various locations within GTA, ON.

Why Chit Chats?

If you take pride in helping people, enjoy solving problems, and believe work should be both meaningful and enjoyable, we’d love to meet you. Bring your care, curiosity and cheer—and help us make shipping easier for Canadian businesses and entrepreneurs.

Qualifications

What You Bring

• 2+ years of retail, branch or customer service experience
• Strong communication, organization and problem-solving skills
• A genuine passion for helping people
• A positive, proactive “let’s figure it out” attitude
• Computer and administrative skills
• Fluency in English and French
• Comfortable working in a fast-paced, hands‑on environment
• Class 1 safety shoes required

Total Rewards and Compensation

• Hourly Wage: Starting $19.00 per hour - $21.00 per hour.
• Employer paid Group Benefits (Health, Dental and Vision; 80% coverage). After 3 months.
• Annual Year-End Bonus.
• Two weeks paid vacation
• Birthday leave (Paid)
• A rich GRSP plan eligibility after 3 months of employment
• This is a Permanent Full-Time position.
• Some travel within Toronto/GTA may be required.

Please note that the successful candidate will be subject to reference and criminal background checks prior to employment.

As a federally regulated employer, Chit Chats Express fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.