Branch Director

Master; Kelowna; On-site; CAD 75,000 - 90,000; Full time

Benefits offered by this job

Medical & dental

Disability protection

RRSP plan

Wellness account

Employee assistance

Telemedicine

Membership fees reimbursement

Early vacation program

Onsite Mon-Fri

Job summary

Master Group in Kelowna, BC, is seeking a Branch Director to lead daily operations, plan and evaluate performance, and develop a skilled, motivated team. You will manage budgets, oversee client services, and build strong relationships with suppliers and internal teams while driving sales and service excellence.

The role requires hands-on leadership, strategic thinking, and the ability to maintain a positive working climate; daily onsite presence is required.

Qualifications

• Excellent leadership, motivation, and coaching skills with a focus on people and results.
• Strong interpersonal relationships and ability to work as a team player.
• Proven planning, organization, and time management abilities.

Responsibilities

• Plan, organize, direct, and evaluate branch operations to achieve organizational goals.
• Plan, administer, and control budgets for contracts, equipment, inventory, supplies, etc.
• Provide support to client services, including answering client calls and offering technical support to clients and employees.

Skills

Leadership

Motivation

Coaching

Teamwork

Analytical

Planning

Time management

Decision making

Sales abilities

Pressure management

Job description

For more than 70 years, we've been making a difference, in every degree. At Master, our people are the driving force behind our success. As Canada's largest HVAC-R distributor and one of North America's industry leaders, we're proud to bring together more than 2,000 employees across nearly 100 locations in Canada and the United States. Every day, our teams help deliver innovative solutions that improve comfort, energy efficiency, and building performance. Through collaboration, expertise, and a commitment to doing what's right, we create lasting value for our customers, partners, and communities. Guided by our purpose — Improving people's lives, in every degree — we empower our employees to grow, make a meaningful impact, and build rewarding careers in an environment where people, teamwork, and continuous improvement come first. Master Group is currently seeking a highly motivated and skilled Branch Director to lead our team at our Kelowna, BC branch. As a Branch Director, you will be responsible for planning, organizing, controlling, and evaluating branch operations to ensure efficient and effective performance. You will provide leadership, guidance, and support to staff, manage budgets, maintain administrative management, and cultivate strong relationships with clients, suppliers, and internal teams.

What You Will Accomplish With Us

• Plan, organize, direct, and evaluate branch operations to achieve organizational goals.
• Plan, administer, and control budgets for contracts, equipment, inventory, supplies, etc.
• Provide support to client services, including answering client calls and offering technical support to clients and employees.
• Take client orders and ensure timely fulfillment.
• Plan and participate in annual inventory activities.
• Interview, hire, and oversee training of staff to ensure a skilled and motivated workforce.
• Manage internal staff, providing leadership, motivation, and coaching to achieve team goals.
• Maintain strong relationships with suppliers to ensure timely and efficient product availability.
• Develop and implement sales strategies to achieve objectives and increase revenue.
• Create a positive working climate that fosters sales efficiency and professional development of team members.
• Evaluate the needs of the team and make recommendations for necessary actions.
• Stay updated on markets, trends, and developments in the industry to stay ahead of competitors' activities.
• Develop and maintain good business relations with internal and external stakeholders.
• Resolve technical problems related to products in a timely and effective manner.
• Perform all other related duties as assigned.

What You Bring To Our Team

• Excellent leadership, motivation, and coaching skills with a focus on people and results.
• Good interpersonal relationships and ability to work as a team player.
• Strong analytical skills and ability to support convictions with sound reasoning.
• Excellent skills in planning, organization, and time management.
• Ability to make decisions and work independently.
• Strong sales abilities and persuasiveness to drive revenue growth.
• Ability to work under pressure and meet deadlines.
• Proactive initiative and resourcefulness to solve problems and seize opportunities.
• Efficient and results-oriented approach to tasks and responsibilities.
• Diplomacy and courtesy in dealing with diverse stakeholders.

Base Salary Range: $75,000 - $90,000 annually

Supplemental Pay Types Include: annual bonus

The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations.

Master is an equal opportunity employer, dedicated to fostering diversity and inclusion in our workplace. Elevate your career with us!

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Daily onsite presence is required to meet operational needs, Monday to Friday.