Branch Customer Service Representative

Tenaquip; Yellowknife; On-site; CAD 22,000 - 28,000; Full time

Job summary

Tenaquip in Yellowknife is seeking a Branch Customer Service Representative to greet customers, process orders, and provide accurate product information in person and by phone. You’ll assist with quotes, order confirmations, and payments while ensuring timely support and accuracy.

This role requires strong communication and multitasking in a fast-paced retail environment, with emphasis on teamwork, safety, and inventory tasks. Join a customer-first team at our branch in Yellowknife.

Qualifications

• Minimum of 1 year of customer service experience in retail, branch, or warehouse.
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy in processing transactions and orders.
• Time management and ability to handle multiple priorities.
• Ability to lift up to 50 lbs safely as needed.

Responsibilities

• Greet and assist customers at the branch, providing accurate product and service information.
• Respond to inquiries and prepare quotes, order confirmations, and related documents.
• Process customer orders and payments accurately, including order entry and tracking.
• Handle product returns and restock items as required.
• Maintain a clean, organized counter and pickup area.
• Assist with receiving, inventory counts, and merchandising displays.
• Support team and departmental goals and follow safety policies.

Skills

Customer service

Communication

Multitasking

Attention to detail

Microsoft Office

POS & ERP systems

Teamwork

Tools

Microsoft Office

ERP systems

Job description

We are seeking a friendly and customer-focused Branch Customer Service Representative to join our branch operations team. As the first point of contact for customers, you’ll play a key role in delivering exceptional service both in person and over the phone. You’ll assist with processing orders, managing inquiries, and ensuring customers receive accurate information and timely support.

If you enjoy working in a fast-paced environment, take pride in providing excellent service, and value teamwork, we want to hear from you.

Responsibilities

• Greet and assist customers at the branch, providing accurate product and service information.
• Respond to inquiries and prepare quotes, order confirmations, and other related documents.
• Process customer orders and payments accurately, including order entry, allocation, and tracking.
• Handle product returns and restock items as required.
• Maintain a clean, organized, and welcoming counter and pick-up area.
• Assist with receiving, putting away inventory, and participating in regular inventory counts.
• Support in-store merchandising and promotional displays.
• Contribute to team and departmental goals by performing additional tasks as needed.
• Follow all company health and safety policies, maintain a safe work environment, and promptly report hazards or incidents.

Requirements

• Minimum of 1 year of customer service experience, preferably in a retail, branch, or warehouse environment.
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy in processing transactions and orders.
• Time management and organizational skills; able to handle multiple priorities effectively.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
• Experience using POS and ERP systems for order entry, lookups, and tracking.
• Demonstrated teamwork and collaboration; willingly assists others when needed.
• Positive, professional attitude with a customer-first mindset.
• Takes ownership of assigned tasks and follows through on commitments.
• Ability to lift up to 50 lbs safely as needed.

We are an equal opportunity employer. While we appreciate all expressed interest in joining our team, only candidates selected for interviews will be contacted.

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