Branch Administrator (Customer & Financial Support)

Whitehorse Chamber; Dawson City; On-site; CAD 48,000 - 64,000; Full time

Job summary

Arctic Inland Resources Ltd. is seeking a Branch Administrator to join our Dawson City team.

This role combines customer service and sales support with financial administration, requiring strong organization and a collaborative approach to serving customers in a small-branch environment. You will provide front-line support, process transactions, balance POS, handle payroll hours to the main office, reconcile payments, and maintain organized financial records while supporting credit policy

Qualifications

• Experience using accounting software and spreadsheets.
• Strong organizational and time-management skills.
• Customer service experience preferred.
• Knowledge of building supply or the construction industry is considered an asset.
• Willingness to learn Spruce Software System.

Responsibilities

• Provide front-counter customer service.
• Process sales transactions, quotes, and orders using our POS system (training provided).
• Answer phones and respond to customer inquiries.
• Assist contractors and retail customers with product information.
• Ensure all materials leaving the yard are properly invoiced and records are accurate.

Job description

Branch Administrator (Customer & Financial Support)

Arctic Inland Resources Ltd. is seeking a Branch Administrator (Customer & Financial Support) to join our Dawson City team. This position plays a dual role within our small-branch environment. The successful candidate will support day-to-day financial administration while also serving as an active member of our front-line customer service and sales team. This is not a back-office-only role. The position requires strong organizational skills, attention to detail, and a willingness to assist customers in a collaborative team setting.

Key Responsibilities

Customer Service & Sales Support

• Provide front-counter customer service.
• Process sales transactions, quotes, and orders using our POS system (training provided).
• Answer phones and respond to customer inquiries.
• Assist contractors and retail customers with product information.
• Ensure all materials leaving the yard are properly invoiced.
• Maintain accurate transaction records.
• Handle customer concerns professionally and constructively.

Financial & Administrative Coordination (With oversight from Main Office)

• Process daily sales reports and balance POS transactions.
• Prepare daily bank deposits.
• Record and reconcile customer payments and charge accounts.
• Monitor overdue accounts.
• Verify supplier invoices against purchase orders.
• Forward accounts payable documentation to main office
• .Collect and submit employee payroll hours to the main office.
• Maintain organized financial and administrative records.
• Assist with preparing monthly customer statements.
• Support company credit policy procedures.

Operational Support

• Provide assistance with receiving shipments or organizing inventory.
• Support team members with light loading or customer pickup coordination when required.
• Maintain a clean and organized branch environment.

Why Join Arctic Inland?

Arctic Inland Resources Ltd. has proudly served Dawson City and the surrounding region for many years. As part of the Kilrich family of companies, we combine the stability of a long-established organization with the close-knit culture of a small northern branch. Working at Arctic Inland means:

• Being part of a small, collaborative team where your contributions matter.
• Gaining valuable experience in customer service, administration, and retail operations.
• Enjoying meaningful responsibility and variety in your day-to-day work.
• Supporting local contractors, homeowners, and businesses.
• Competitive wages and steady full-time employment.

In Dawson City, relationships matter. We take pride in serving our community with professionalism and reliability, and we value team members who do the same.

Qualifications

• Experience using accounting software and spreadsheets.
• Strong organizational and time-management skills.
• Customer service experience preferred.
• Knowledge of building supply or the construction industry is considered an asset.
• Willingness to learn Spruce Software System.

Start Date: Immediately or flexible if necessary.