Box Office Supervisor

Live Nation; Edmonton; On-site; CAD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking enthusiastic individuals for Box Office Supervisor roles in Edmonton. This exciting position involves supporting the Box Office Manager, supervising staff, and ensuring exceptional customer service during live events. If you thrive in a dynamic environment and have a passion for live entertainment, this role offers the chance to be part of a vibrant team dedicated to enhancing fan experiences. Join a company that values teamwork, integrity, and belonging, and help create memorable moments for audiences everywhere. Your journey in the live entertainment industry starts here!

Benefits

Generous Vacation

Healthcare Benefits

Retirement Benefits

Tuition Reimbursement

Paid Caregiver Leave

Employee Ticketing Program

Qualifications

• 1-2 years in sales or customer service roles required.
• Must possess strong communication and organizational skills.

Responsibilities

• Assist Box Office Manager with operations and staff management.
• Supervise local box offices and ensure high customer service standards.
• Handle cash control and ticket sales.

Skills

Customer Service

Communication Skills

Sales Experience

Cash Handling

POS System Familiarity

Detail-Oriented

Education

High School Diploma

Tools

Point of Sale (POS) System

Job description

Division: Ticketmaster NA – Support & Operations

Line Manager: Sr Manager, Box Office Operations

Contract Terms: Casual/Seasonal, Part-Time; must be available to work evenings, weekends, and holidays

THE TEAM

We’re fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else!), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.

THE JOB

Ticketmaster Canada is seeking the right individuals to fill various Box Office Supervisor roles based out of Edmonton, Alberta. This role is responsible for a variety of items as it relates to the successful operations of the Ticketmaster run Box Office.

WHAT YOU WILL BE DOING

1. Aid the Box Office Manager with all aspects of the Box Office operation including the recruiting, scheduling, training, daily management of staff, etc.
2. Assist with implementation of Box Office policies and procedures
3. Supervise and run various local box offices as deemed needed by the Box Office Manager
4. Maintain a positive and proactive approach to ticketing activities a strong commitment to superior customer service
5. Cash control, balancing and related administrative functions
6. Monitoring staff performance to ensure high levels of customer service are being maintained
7. Dealing with and resolving customer service issues relating to Box Office operations
8. Ticket processing and in-person ticket sales
9. Process in house ticketing requests
10. Work with the Operation Support teams and aid them with various tasks related to but not exclusive to the local box office events

Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects, and team support as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

1. Minimum of 1-2 years experience in a sales and/or customer service oriented role
2. Strong verbal and written communication skills
3. Go-getter with the ability to work under pressure and with minimal supervision
4. General office and cash experience are preferred
5. Basic foundation and understanding of event ticketing
6. Experience dealing with customer service escalations
7. Must be detail-oriented with the ability to multi-task and juggle competing priorities
8. Knowledge of or familiarity working with a POS system
9. Ability to accommodate an extremely flexible and fluid work schedule

Must be available on weekends, evenings and holidays!

YOU (BEHAVIOURAL SKILLS)

1. Communication – Outstanding oral and written communication skills, with a focus on client interactions and presentations/demonstrations.
2. Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.
3. Results-Oriented – Energetic, highly motivated self-starter with a track record of meeting/exceeding goals through creativity and relationship building, with a knack for being resourceful.
4. Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

1. Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
2. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
3. Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
4. Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email [e-mail]. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.

About Us

Recognized for six years as a Great Place to Work and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.

We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.