Boutique Assistant Manager - Metrotown Burnaby

Nestlé Nespresso SA; Burnaby; On-site; CAD 52,000 - 60,000; Full time

Benefits offered by this job

Health & dental benefits starting day

Nespresso credit

Employee discounts

Training programs

Growth opportunities

Free coffee on shift

Pension plan with employer's contrib.

Job summary

Nestlé Canada is seeking a Boutique Assistant Manager for the Metrotown Burnaby Boutique. You will drive sales, oversee customer service and operations, and lead a skilled team to deliver premium experiences in a luxury retail setting.

We value fresh leadership, the ability to manage KPIs, and a passion for coffee. The role offers ongoing training, growth opportunities, and a comprehensive benefits package as part of a supportive, inclusive work environment.

Qualifications

• 4-5 years of high-volume retail management experience.
• Strong prioritization and multi-tasking abilities.
• Proven coaching and development skills.
• Excellent time management, communication and problem-solving.
• Passion for coffee and sustainability is a plus.

Responsibilities

• Drive daily, weekly and monthly sales and service targets in the boutique.
• Lead and motivate the team to deliver exceptional customer service consistent with the brand image.
• Plan and delegate responsibilities with the Boutique Manager to ensure smooth operations.
• Monitor KPIs and implement actions to improve performance and guest experience.

Skills

Retail management

Team leadership

Customer service

Time management

Problem solving

Job description

REIMAGINE WHAT COFFEE CAN BE.... REIMAGINE WHAT YOU CAN BECOME

We believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better.

By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.

At Nespresso boutiques, we create warm welcomes and new experiences for our customers and our colleagues. Our shared sense of passion and purpose means we love to create meaningful moments and make a positive impact. Our supportive, inclusive culture encourages curiosity, creativity, recognition and career development.

Here’s why we think you should choose us:

• Competitive salary 52 000$ - 60 000$ + quarterly bonus
• At Nestle Canada, we are committed to transparency and fairness in our compensation and job posting practices. This position offers a competitive salary within the range specified above
• Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, pension plan with employer’s contribution, mental health coverage and Health Spending Account)
• Lifestyle spending Account
• Free coffee machine & monthly Nespresso credit
• Exclusive employee discounts
• Excellent training and development programs
• Growth opportunities
• Free unlimited coffee during working shifts
• Pension plan with competitive employer contributions
• And much more!!

Position Summary

We are looking for a Boutique Assistant Manager at our Metrotown Burnaby Boutique. This position is an existing vacancy. As a Boutique Assistant Manager, you will drive excellent results in all areas including team building, key performance indicators and boutique operations.

A day in the life as a Boutique Assistant Manager, your main responsibilities will include, but not be limited to:

Sales and Customer Service:

• Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique;
• Maximize guest frequency, sales and acquisition of new customer in the boutique;
• Maximize capsule, accessories and machines sales in the boutique;
• Continuously evaluate the quality of service, leveraging mystery shopper results to implement customer service action plan.

Leadership/Team Management:

• Support the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives;
• Recruit, hire, and motivate the team to provide exceptional customer service in keeping with our brand image;
• Plan, identify, communicate, and delegate appropriate responsibilities to team, in conjunction with Boutique Manager, to ensure smooth operations;
• Consistently review KPIs to identify problems, concerns, and opportunities for improvements. Support action plan creation to achieve goals.

Operations:

• Implement SOPs and guidelines for the boutique ensuring excellence in compliance, risk management, and health & safety;
• Monitor and manage schedules to ensure boutique operations and customer service goals are met;
• Understand, plan and prioritize achieving annual sales and wage cost targets aligned with Boutique Manager;
• Use all operational tools to plan for and achieve excellence in staffing, monthly reports, cash management and inventory management;
• Support stock team by performing spot checks and assisting with inventories and deliveries.

What Will Make You Successful

• 4-5 years of High-Volume Retail Management; the luxury retail space is an asset
• Demonstrated ability to prioritize and plan multiple priorities
• Strong team-building skills with a history of effective team coaching and development
• Effective time management, communication, problem-solving and analytical skills
• Passionate about coffee and sustainability
• Experience in the food or coffee space an asset
• Ability to stand for an entire working day and to repeatedly lift a maximum of 23 kgs.

Nestlé Canada is an equal-opportunity employer. The principles of diversity, equity, inclusion, and accessibility are vital to how we operate. We strive to foster a respectful and supportive environment where individuals feel valued and empowered to contribute and succeed.

If you are invited to participate in the recruitment process and require an accommodation, please inform Human Resources. Nestlé will work with you to ensure full participation.

Candidates will be considered as they apply.

Nespresso Canada, a division of Nestle Canada!

#Nespresso