Third Key (Team Leader) - BIM Mayfair

Nestlé S.A.; Victoria; On-site; CAD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive wage

Quarterly bonus

Health benefits from day one

Pension plan

Nespresso credit

Employee discounts

Training & development

Free coffee during shifts

Lifestyle spending account

Job summary

Nespresso Canada, a division of Nestlé Canada, is seeking a Full Time Team Leader to act as a brand ambassador and ensure exceptional customer experience while driving sales targets in a fast-paced boutique environment.

The role emphasizes operational excellence, KPI-driven coaching, and delivering a welcoming, premium coffee experience to customers across Canada. Training and development opportunities are offered within a supportive, inclusive culture.

Qualifications

• 2-3 years of experience driving sales and leading a team in a high-volume retail environment.
• Proficiency in Microsoft Office and inventory software.
• Demonstrated excellence in understanding and driving KPIs.
• Effective time management and analytical skills.

Responsibilities

• Debriefing team on key objectives and deliverables.
• Analyzing KPI reports and coaching team to hit metrics.
• Ensuring effective communication with team and store management.
• Creating positive brand experience for all stakeholders.
• Balancing time between administrative and customer service tasks.

Skills

Team Leadership

Sales

KPI Analytics

Time Management

Analytical Skills

Customer Service

Tools

Microsoft Office

Inventory software

Job description

REIMAGINE WHAT COFFEE CAN BE.... REIMAGINE WHAT YOU CAN BECOME

We believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better.

By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.

At Nespresso boutiques, we create warm welcomes and new experiences for our customers and our colleagues. Our shared sense of passion and purpose means we love to create meaningful moments and make a positive impact. Our supportive, inclusive culture encourages curiosity, creativity, recognition and career development.

Here’s why we think you should choose us:

• Competitive wage ($23.25/h) + quarterly bonus
• At Nestle Canada, we are committed to transparency and fairness in our compensation and job posting practices. This position offers a competitive salary within the range specified above
• Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, pension plan with employer’s contribution, mental health coverage and Health Spending Account)
• Lifestyle spending Account
• Free coffee machine & monthly Nespresso credit
• Exclusive employee discounts
• Excellent training and development programs
• Growth opportunities
• Free unlimited coffee during working shifts
• Pension plan with competitive employer contributions
• And much more!!

Position summary

We are looking for a Full Time Team Leader to join our team! This position is an existing vacancy. This role will be responsible for acting as an ambassador of the Nespresso brand while ensuring operational excellence as well as above and beyond customer experience. Additionally, you will play a vital role in driving sales and achieving our sales targets.

A day in the life

• Debriefing team on key objectives anddeliverables;
• Analyzing KPI reports and coaching team to successfully hit metrics;
• Ensuringeffective communication withteam and storemanagement;
• Creatingpositive brand experiencefor allstakeholders;
• Balancing time between administrativeand customer servicetasks.

What will make you successful

• Passionate about coffee, sustainability, and eager to expand your knowledge of Nespresso coffees.
• 2-3 years’ experience driving sales and leading a team in a high-volume retail environment
• Proficiency in Microsoft Office and inventory software
• Demonstrated excellence in understanding and driving KPIs
• Effective time management and analytical skills
• Ability to stand for an entire workday and repeatedly lift up to 23 kilograms.

Nestlé Canada is an equal-opportunity employer. The principles of diversity, equity, inclusion, and accessibility are vital to how we operate. We strive to foster a respectful and supportive environment where individuals feel valued and empowered to contribute and succeed.

If you are invited to participate in the recruitment process and require an accommodation, please inform Human Resources. Nestlé will work with you to ensure full participation.

Candidates will be considered as they apply.

Nespresso Canada, a division of Nestle Canada!