Boutique Assistant Manager - Metrotown Burnaby

Nestlé S.A.

Burnaby

On-site

CAD 52,000 - 60,000

Full time

4 days ago

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Benefits offered by this job

Competitive salary

Health and dental benefits from day 1

Employee discounts

Nespresso credit

Job summary

Nestlé Canada is seeking a Boutique Assistant Manager at the Metrotown Burnaby Boutique. You will drive outstanding results in sales, service and boutique operations, leading a motivated team in a fast-paced luxury retail setting.

You will recruit, coach and schedule staff, monitor KPIs, implement company programs, and ensure SOPs, risk management and health & safety compliance while delivering an exceptional guest experience.

Qualifications

4-5 years of high-volume retail management experience.
Luxury retail experience is an asset.
Strong leadership and coaching abilities.
Ability to stand for long periods and lift up to 23 kg.

Responsibilities

Achieve daily, weekly and monthly boutique sales targets with the team.
Maximize guest frequency, new customer acquisition and product sales.
Lead staff, manage KPIs, and ensure smooth boutique operations.
Ensure SOPs, risk management and health & safety compliance.

Skills

Retail management

Team building

Customer service

Sales targets

Inventory management

Job description

REIMAGINE WHAT COFFEE CAN BE.... REIMAGINE WHAT YOU CAN BECOME

We believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better.

By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.

At Nespresso boutiques, we create warm welcomes and new experiences for our customers and our colleagues. Our shared sense of passion and purpose means we love to create meaningful moments and make a positive impact. Our supportive, inclusive culture encourages curiosity, creativity, recognition and career development.

Here’s why we think you should choose us:

Competitive salary 52 000$ - 60 000$ + quarterly bonus
At Nestle Canada, we are committed to transparency and fairness in our compensation and job posting practices. This position offers a competitive salary within the range specified above
Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, pension plan with employer’s contribution, mental health coverage and Health Spending Account)
Lifestyle spending Account
Free coffee machine & monthly Nespresso credit
Exclusive employee discounts
Excellent training and development programs
Growth opportunities
Free unlimited coffee during working shifts
Pension plan with competitive employer contributions
And much more!!

Position summary

We are looking for a Boutique Assistant Manager at our Metrotown Burnaby Boutique. This position is an existing vacancy. A s a Boutique Assistant Manager, you will drive excellent results in all areas including team building, key performance indicators and boutique operations.

A day in the life as a Boutique Assistant Manager, your main responsibilities will include, but not be limited to:

Sales and Customer Service:

Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique;
Maximize guest frequency,salesand acquisition of new customer in the boutique;
Maximize capsule,accessoriesand machines sales in the boutique;
Continuously evaluate the quality of service,leveragingmystery shopper results to implement customer service action plan.

Leadership/Team Management:

Support the implementation of company programs by motivating and instructing the team to meet operational and organizationalobjectives;
Recruit, hire, and motivate the team to provide exceptional customer service in keeping with our brand image;
Plan,identify, communicate, and delegateappropriate responsibilitiesto team, in conjunction with Boutique Manager, to ensure smooth operations;
Consistently review KPIs toidentifyproblems, concerns, and opportunities for improvements. Support action plan creation to achieve goals.

Operations:

Implement SOPs and guidelines for the boutique ensuring excellence in compliance, risk management, and health & safety;
Monitor and manage schedules to ensure boutique operations and customer service goals are met;
Understand,planand prioritize achieving annual sales and wage cost targets aligned with Boutique Manager;
Use all operational tools to plan for and achieve excellence in staffing, monthly reports, cashmanagementand inventory management;
Support stock team by performing spot checks andassistingwith inventories and deliveries.

What will make you successful

4-5 years of High-Volume Retail Management; the luxury retail space is an asset
Demonstrated ability to prioritize and plan multiple priorities
Strong team-building skills with a history of effective team coaching and development
Effective time management, communication, problem-solving and analytical skills
Passionate about coffee and sustainability
Experience in the food or coffee space an asset
Ability to stand for an entire working day and to repeatedly lift a maximum of 23 kgs.

Nestlé Canada is an equal-opportunity employer. The principles of diversity, equity, inclusion, and accessibility are vital to how we operate. We strive to foster a respectful and supportive environment where individuals feel valued and empowered to contribute and succeed.

If you are invited to participate in the recruitment process and require an accommodation, please inform Human Resources. Nestlé will work with you to ensure full participation.

Candidates will be considered as they apply.

Nespresso Canada, a division of Nestle Canada!