Booking Clerk/Secretary

Vancouver Coastal Health; Vancouver; On-site; CAD 36,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Career development

Wellness services

Recognition programs

Staff discounts

Job summary

Vancouver Coastal Health seeks a Booking Clerk/Secretary for the Gynecology Clinic at Vancouver General Hospital in Vancouver, BC. The role combines scheduling, clerical tasks and reception to support patient flow and timely care.

Responsibilities include booking appointments, maintaining calendars, printing schedules, data entry, patient information handling, and coordinating transportation, while delivering courteous service in a busy clinical setting.

Qualifications

• Grade 12 and two years of related experience or equivalent education.
• Ability to relate well with clients and colleagues.
• Knowledge of medical terminology.
• Clear verbal and written communication.
• Strong organizational skills and ability to handle multiple tasks.
• Typing speed of 40 wpm.
• Physical capability to perform duties.

Responsibilities

• Schedule and book client/patient appointments and follow-up visits.
• Provide clerical and reception support, greet clients and direct them appropriately.
• Maintain and update appointment calendars for designated physicians.
• Prepare and confirm client/patient information and print daily schedules.
• Arrange patient transportation as needed.
• Enter data into computerized systems and maintain charts.
• Perform timekeeping functions for designated staff.

Skills

Interpersonal skills

Medical terminology

Communication

Organization

Equipment operation

Typing 40 wpm

Physical ability

Education

Grade 12

2 years related experience

Tools

Word processing

Spreadsheets

Database

Presentation software

Job description

The salary range for this position is CAD $28.74/Hr. - CAD $28.74/Hr.

Come work as a Booking Clerk/Secretary with Vancouver Coastal Health (VCH) on the Gynecology Clinic team at Vancouver General Hospital in Vancouver,BC.

Within the context of a client and family centered care model and in accordance with established vision and values of the organization, position provides scheduling/booking, clerical and reception functions for the area. Duties include scheduling and booking a variety of client/patient appointments and follow up visits, tests and referrals, maintaining appointment calendars for all designated physicians and/or other designated health care professionals, maintaining and printing daily schedules that integrate activities from various sites as needed, rearranging schedules to meet changing demands/requests and preparing and confirming client/patient information. Maintains client/patient charts entering data into a computerized system and updating statistics on client/patient attendance. Arranges for patient transportation. Provides clerical functions that include typing technical and non-technical materials proficiently utilizing a variety of computer software applications such as word processing, spreadsheet, database and presentation software. Provides reception services by greeting clients/patients and others and directing them to appropriate areas and/or responding to general inquiries. Answers and responds to phone messages or forwards callers to appropriate health care professional or other personnel. Maintains departmental equipment, supplies and filing systems. Performs timekeeping functions for designated staff as required.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

Education & Experience

• Grade 12, two year's recent, related experience or an equivalent combination of education, training and experience.

Knowledge, Skills & Abilities

• Ability to deal with others effectively.
• Knowledge of medical terminology.
• Ability to communicate effectively both verbally and in writing.
• Ability to organize work.
• Ability to operate related equipment.
• Ability to keyboard at 40 w.p.m.
• Physical ability to carry out the duties of the position.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.

Thank you for your interest in Vancouver Coastal Health.