Bodily Injury Claims Advisor

Sécurité Nationale Compagnie d'Assurance; Burlington; On-site; CAD 59,000 - 83,000; Full time

Benefits offered by this job

Total Rewards program

Job summary

TD Bank Group's TD Insurance unit in Burlington, Ontario, seeks a Bodily Injury Claims Analyst. The role focuses on handling bodily injury tort claims in Alberta, with on-site work in Burlington and occasional travel to Calgary.

4 days per week in the office is expected, with September 2026 target start date. You will investigate liability and quantum, negotiate settlements, maintain reserves, and communicate with claimants, counsel, and experts.

Qualifications

• Superior interpersonal and communication skills.
• Strong client service orientation.
• Excellent organization and time management skills.
• Effective analytical skills and detail oriented.
• Strong negotiation skills.
• Can adapt effectively to a changing environment.
• Can function effectively in a fast-paced, multi-faceted environment.
• Can work independently and with minimum supervision.

Responsibilities

• Handle bodily injury tort claims in Alberta, including full investigation of liability and quantum.
• Investigate claims promptly and thoroughly by pursuing investigation to logical conclusion.
• Negotiate and resolve claims in a timely, fair manner.
• Establishes and maintains adequate case reserves by adhering to BI reserving protocol and practices.
• Travel to attend mediations, pre-trials and trials as required.
• Communicate with claimants, counsel, witnesses, and professionals to ensure cooperation and resolution.
• Build trust and relationships with plaintiff and defence counsel to resolve files promptly and fairly.
• Complete all required reports and notepad entries in a timely manner.

Skills

Interpersonal skills

Negotiation

Analytical thinking

Time management

Client service

Independence

Adaptability

Multitasking

Job description

Work Location: Burlington, Ontario, Canada

Hours: 35

Line of Business: TD Insurance

Pay Details: $58,800 - $83,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Company Overview

Preferred candidate identified TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions.

TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, wealth, travel, home and auto insurance, with more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches. In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada, At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow, TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers. This is a primarily onsite position, with an expectation to work from the office 4 days per week. Target start date for this role is September 2026. This role support the Bodily Injury national portfolio; however, the positions are physically based in Burlington, Ontario and Calgary, Alberta.

Job Description

• Reporting to Team Leader, Claims Services; the Bodily Injury Analyst is responsible for the handling of bodily injury tort claims in Alberta.
• This includes full investigation of liability and quantum as well as negotiation and resolution of claims effectively and timely manner.
• The Bodily Injury Claims Analyst is available to travel and attend mediations, pre-trials and trials as required, and is required to deal with non-represented claimants as well as plaintiff and Defence Counsel on a regular basis.
• Investigates claims regarding liability, injuries and other accident related damages promptly and thoroughly by pursuing investigation to logical conclusion.
• Establishes and maintains adequate case reserves by adhering to the BI reserving protocol and practices.
• Complies with all established protocols regarding identification, notification and reporting to Major Claims.
• Complies with all established protocols respecting claims settlement authority.
• Collects and documents claims related information in a clear and concise manner while adhering to established protocols to ensure accuracy and quality of information.
• Establishes and maintains proactive and sound file handling by adhering to established guidelines.
• Manage both potential indemnity and expense to ensure sound cost management principles and practices.
• Exercise sound judgement in the evaluation and resolution of complex meritorious claims considering all available information adhering to established guidelines.
• Makes prompt contact (in person where practical) with all unrepresented claimants and or their respective legal counsel to established and maintain a relationship of trust and cooperation in order to resolve claims of low to moderate complexity in a timely manner through a fair and proactive process.
• Manages expectations of claimants throughout the claims process by maintaining regular follow up contact and delivering on commitments made to resolve claims in a timely manner and fair process.
• Communicates with clients, third party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts with respect to their role, rights and responsibilities in the claim process in order to establish and maintain their cooperation and / or collaboration.
• Build trust and business relationships with Plaintiff Counsel to resolve claims files in a timely manner through a fair, reasonable and professional manner through good communication.
• Proactive management and collaboration with Defence Counsel in partnership around all established claims handling and best practices.
• Complete all required reports and all notepad entries in a timely manner.
• Generally works in an office environment, however some travel is expected to attend various out of office meetings such as mediations, JDRs or other various meetings.
• Driving and travel as required.
• May include occasional or frequent overnight travel and or travel to other locations.

Job Requirements

• Minimum of 2-3 years of Insurance adjusting experience.
• Preference given to those who have AB or BI Experience.
• Strong understanding of the insurance industry and the related legal environment.
• Can prioritize and complete all claims handling related activities around the availability and accessibility of clients, third party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts as required.
• Superior interpersonal and communication skills.
• Strong client service orientation.
• Excellent organization and time management skills.
• Effective analytical skills and detail oriented.
• Strong negotiation skills.
• Can adapt effectively to a changing environment.
• Can function effectively in a fast-paced, multi-faceted environment.
• Can work independently and with minimum supervision.
• Preference given to those whom have or are actively pursuing their CIP designation and or other relevant continuing education.

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

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