Team Manager, Bodily Injury

TD; Burlington; On-site; CAD 79,000 - 112,000; Full time

Job summary

TD Insurance is seeking a methodical leader to manage a Casualty Claims team in Burlington. You will mentor junior to intermediate claims advisors, steer quality service, and ensure alignment with risk and regulatory standards.

You will also drive team development, participate in leadership activities, and oversee performance metrics while maintaining a culture of care and continuous improvement.

Qualifications

• 5 to 7 years of relevant work experience in bodily injury claims.
• Demonstrated leadership and coaching ability to develop junior to intermediate staff.
• Strong decision making with data-driven problem solving and risk awareness.
• Excellent communication and stakeholder management with internal and external clients.

Responsibilities

• Lead a team of casualty claims advisors, modeling quality service and driving performance.
• Provide ongoing coaching and feedback; conduct one-on-one reviews and development plans.
• Lead weekly huddles and oversee operational, financial, and risk management aspects.
• Contribute to recruitment processes and ensure adherence to regulatory standards.

Skills

Leadership

Coaching

Team management

Bodily injury claims

Decision making

Communication

Job description

Work Location:

Burlington, Ontario, Canada

Hours:

35

Line of Business:

TD Insurance

Pay Details:

$79,100 - $111,700 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Insurance is an integral part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ by offering a range of products, including credit protection, life, health, travel, home, and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.

The TD Insurance brand, through its Credit Protection and Life and Health brands, is the #1 provider of critical illness insurance and direct life and health premium origination in Canada. Through the Meloche Monnex and TD Insurance Home and Auto brands, TD Insurance is also the largest direct-response insurance group in the country.

The Casualty Claims Team is responsible for delivering ease and value to our customers through simple, fast and fair liability claims resolutions. Our department also ensures financial results by focusing on client experience, strong risk management, a well-run operating model and by being an extraordinary place to work.

Job Details

If you’re a methodical, process-driven leader with a passion for casualty claims, we want you to join our team.

Reporting directly to the Senior Manager, the key responsibility of this role is to lead a team of junior to intermediate claims advisors, modeling quality service and encouraging them to reach their full potential. As Team Manager, you will:

• Provide leadership through coaching and timely feedback as their primary support.
• Mentor colleagues for questions relating to bodily injury claims processes litigation/court procedures
• Lead weekly huddles, and
• Provide operational, financial, and risk management oversight.

What You’ll Do

No matter where you work at TD, you’ll make a meaningful impact, grow your skills, and thrive in our culture of care. As a valued member of our Casualty Claims Team, your work will involve a range of complex issues and the following accountabilities:

Make an Impact:

• Lead a team that handles casualty claims, including motor vehicle and occupiers’ liability claims
• Provide ongoing feedback on team and individual objectives; identify team members with leadership potential to facilitate development opportunities
• Ensure advisors acquire and improve relevant competencies through coaching; participate in their development plans and conduct thorough one-on-one reviews
• Supervise casualty claims advisors who support clients; promote clear action plans and file management while maintaining compliance standards
• Monitor, understand and be accountable for the business results of the unit including core, retention, and financial results
• Participate in the recruitment process to ensure quality candidates with diverse skills and experiences

Experience Growth:

• Remain current in case law, legislated regulatory changes, and recent settlements which impact bodily injury claims
• Contribute to cross-functional or enterprise initiatives as an organizational or subject matter expert to identify risk or provide guidance for complex situations (e.g., Human Resources, Recruitment, Technology, Finance, Risk Management)
• Participate in networking activities, maintain connections within the industry and local insurance market to stay abreast of leading industry trends
• Lead monthly leadership meetings, monthly one-on-one meetings with advisors, quarterly meetings, and yearly reviews

Cultivate our Culture of Care:

• Lead and model quality interaction with each employee; develop a passion for identifying employee needs and exceeding their expectations
• Encourage and assist each team member in achieving their full potential through a positive approach, coaching and appreciation for a job well done
• Establish and maintain effective relationships with key partners
• Consider every case as unique and non-biased; use appropriate methods to help advisors achieve file resolution, resulting in a fair and equitable results

Job Requirements

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.

What You Need to Succeed

• 5 to 7 years of relevant work experience in bodily injury claims along with progressively more responsibilities
• A genuine interest in fostering long-term learning or development in others
• Demonstrated ability to take action to create an opportunity or avoid future crisis
• Experience ensuring file quality standards and file handling protocols are followed
• Proven decision-making ability based on a mixture of analysis, experience and judgment
• Proven ability to communicate effectively and interact successfully with internal and external clients
• Quickly recognize discrepancies and/or gaps in data and reports; understands the need for accuracy and hard deadlines
• Proven ability to negotiate win/win outcomes when reasonably possible
• Demonstrated letter-writing skills that are clear, professional, and convey appropriate types and amounts of information
• Can effectively interpret the standard automobile insurance policy for Ontario
• Can effectively interpret medical documents with advanced knowledge of human anatomy and activities of daily living

Who We Are:

As part of TD Bank Group, one of Canada’s largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We’re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only)

Sans Objet