Bodily Injury, Claims Advisor III

TD Securities; Edmonton; On-site; CAD 66,800 - 94,300; Full time

Benefits offered by this job

Training and onboarding sessions

Accessibility accommodations for interviews

Job summary

A major financial institution is seeking a Bodily Injury, Claims Advisor III to manage bodily injury claims effectively. The ideal candidate will have 2-3 years of insurance adjusting experience, strong negotiation and interpersonal skills, and the ability to handle complex claims timelines. Responsibilities include investigating claims, maintaining case reserves, and collaborating with legal counsel. This full-time, mid-senior level role is located in Edmonton with a competitive salary and benefits.

Qualifications

• Minimum of 2-3 years of Insurance adjusting experience.
• Knowledge of the current Rules of Civil Procedure.
• Strong understanding of the insurance industry and legal environment.
• Superior interpersonal and communication skills.
• Excellent organization and time management skills.

Responsibilities

• Investigates claims regarding liability and damages.
• Establishes and maintains case reserves.
• Communicates with clients and third-party claimants.
• Builds trust and relationships with Plaintiff Counsel.

Skills

Insurance adjusting experience

Knowledge of Civil Procedure Rules

Interpersonal and communication skills

Client service orientation

Analytical skills

Education

CIP designation (or pursuing)

Job description

Join to apply for the Bodily Injury, Claims Advisor III role at TD Securities

5 days ago Be among the first 25 applicants

Work Location

Edmonton, Alberta, Canada

Hours

35 hours per week

Line of Business

TD Insurance

Pay Details

$66,800 - $94,300 CAD

Job Description

TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, wealth, travel, home and auto insurance, with more than three million clients. TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

Reporting to Team Leader, Claims Services; the Bodily Injury Analyst is responsible for the handling of bodily injury tort claims in Alberta. This includes full investigation of liability and quantum as well as negotiation and resolution of claims effectively and timely manner. The Bodily Injury Claims Analyst is available to travel and attend mediations, pre-trials and trials as required, and is required to deal with non-represented claimants as well as plaintiff and Defence Counsel on a regular basis.

• Investigates claims regarding liability, injuries and other accident related damages promptly and thoroughly by pursuing investigation to logical conclusion.
• Establishes and maintains adequate case reserves by adhering to the BI reserving protocol and practices.
• Complies with all established protocols regarding identification, notification and reporting to Major Claims.
• Complies with all established protocols respecting claims settlement authority.
• Collects and documents claims related information in a clear and concise manner while adhering to established protocols to ensure accuracy and quality of information.
• Establishes and maintains proactive and sound file handling by adhering to established guidelines.
• Manage both potential indemnity and expense to ensure sound cost management principles and practices.
• Exercise sound judgment in the evaluation and resolution of complex meritorious claims considering all available information adhering to established guidelines.
• Makes prompt contact (in person where practical) with all unrepresented claimants and or their respective legal counsel to established and maintain a relationship of trust and cooperation in order to resolve claims of low to moderate complexity in a timely manner through a fair and proactive process.
• Manages expectations of claimants throughout the claims process by maintaining regular follow up contact and delivering on commitments made to resolve claims in a timely manner and fair process.
• Communicates with clients, third party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts with respect to their role, rights and responsibilities in the claim process in order to establish and maintain their cooperation and / or collaboration.
• Build trust and business relationships with Plaintiff Counsel to resolve claims files in a timely manner through a fair, reasonable and professional manner through good communication.
• Proactive management and collaboration with Defence Counsel in partnership around all established claims handling and best practices.
• Complete all required reports and all notepad entries in a timely manner.
• Generally works in an office environment, however some travel is expected to attend various out of office meetings such as mediations, JDRs or other various meetings.
• Driving and travel as required. May include occasional or frequent overnight travel and or travel to other locations.

Job Requirements

• Minimum of 2-3 years of Insurance adjusting experience. Preference given to those who have AB or BI Experience.
• You have sound knowledge / experience with the current Rules of Civil Procedure.
• You have a strong understanding of the insurance industry and the related legal environment.
• You can prioritize and complete all claims handling related activities around the availability and accessibility of clients, third party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts as required.
• You have superior interpersonal and communication skills.
• You have a strong client service orientation.
• You possess excellent organization and time management skills.
• You have effective analytical skills and you are detail oriented.
• You have strong negotiation skills.
• You can adapt effectively to a changing environment.
• You can function effectively in a fast-paced, multi-faceted environment.
• You can work independently and with minimum supervision.
• Preference given to those whom have or are actively pursuing their CIP designation and or other relevant continuing education.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Finance and Sales

Industries

Investment Banking

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec Only)

Sans Objet