Claims Specialist - Claims Bodily Injury

Sécurité Nationale Compagnie d'Assurance; Markham; On-site; CAD 79,000 - 112,000; Full time

Job summary

TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions. This role handles a portfolio of complex Bodily Injury and Liability claims, applying advanced analysis to achieve fair outcomes while adhering to governance and risk standards.

You will act as a technical resource, coaching colleagues and collaborating with Legal Services, Actuarial, and Underwriting to align strategies and drive quality outcomes.

Qualifications

• 3–5 years of progressive Casualty/Bodily Injury claims experience.
• Expertise in BI reserving, risk assessment, and litigation management.
• Strong understanding of tort law and litigation processes.
• Excellent negotiation and communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage a portfolio of complex Bodily Injury/Liability claims per governance.
• Conduct liability evaluations, risk assessments, reserve analyses.
• Provide coaching and technical guidance to L2/L3 Analysts.
• Prepare for NTAC meetings and Large Loss Authority reviews.
• Ensure documentation meets governance and audit expectations.

Skills

Analytical skills

Negotiation

Communication skills

Litigation management

Education

University degree in Law or related field

CIP/FCIP designation

Job description

Work Location: Markham, Ontario, Canada Hours: 35 Line of Business: TD Insurance Pay Details: $79,100 - $111,700 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, wealth, travel, home and auto insurance, with more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches. In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada, At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow, TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.

In this role, you will handle a portfolio of complex, high‑severity and litigated Bodily Injury and Liability claims, applying advanced technical analysis and sound judgment to achieve fair and sustainable outcomes. You will ensure adherence to legal, governance, and corporate standards while proactively mitigating risk and protecting shareholder value. You will act as a technical resource for colleagues, providing coaching, guidance, and mentorship to support capability development across the Casualty Claims team. You will also collaborate extensively with Legal Services, Actuarial, Underwriting, and Governance partners to align claim strategy, maintain consistency, and ensure operational excellence. In addition, you will support FRC and CAT operations when needed, contributing to continuity, technical rigor, and strong customer experience during surge conditions.

Key Responsibilities

• Manage a portfolio of complex, severe, and litigated Bodily Injury/Liability claims in alignment with TDI legal and governance frameworks.
• Conduct advanced liability evaluations, risk assessments, reserve analyses, and resolution strategies.
• Exercise settlement authority responsibly to achieve fair outcomes and protect shareholder value.
• Provide coaching, direction, and technical support to L2/L3 Analysts.
• Serve as a subject matter expert in BI reserving, litigation strategy, jurisprudence interpretation, and technical consistency.
• Prepare for and participate in NTAC (National Technical Authority Committee) meetings, including trial plans, budgets, and technical assessments.
• Prepare for and participate in Large Loss Authority reviews, including MCU worksheets and strategic file presentations.
• Ensure all recommendations and documentation meet governance and audit expectations.
• Monitor changes in legislation, case law, and market practices affecting BI/Liability claims.
• Provide insights and recommendations to leadership on emerging risks and potential procedural or policy improvements.
• Partner with Legal Services, Actuarial, Underwriting, Governance & Control, and external defence counsel to align strategies and drive quality outcomes.
• Support FRC and CAT queues during surge events, ensuring continuity of service and technical excellence.
• Champion best practices that strengthen operational efficiency, customer experience, and claim quality.
• Foster a positive, inclusive, and high‑performance culture aligned with TD values.

Job Requirements

• University degree in Law, Business, Criminology, Insurance, or related field.
• CIP/FCIP designation (or active progression) strongly preferred.
• 3–5 years of progressive experience in Casualty/Bodily Injury claims, including litigated or high‑severity files.
• Proven expertise in BI reserving, risk assessment, and litigation management.
• Strong understanding of tort law, liability principles, and litigation processes.
• Exceptional analytical, critical thinking, and negotiation skills.
• Excellent communication and relationship‑building abilities.
• Demonstrated judgment and commitment to governance and ethical decision‑making.
• Ability to manage competing priorities in a fast‑paced environment.

Who We Are

At TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always. TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package

Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

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Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

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