Bingo Worker/Slot Attendant

Chances Cowichan Casino; Duncan; On-site; CAD 26,000 - 27,000; Full time

Benefits offered by this job

Dental care

Employee assistance program

Extended health care

On-site parking

RRSP match

Vision care

Job summary

Chances Cowichan Casino in Canada is seeking reliable customer service stars for days, evenings, and weekends. You will welcome guests, ensure terminal and table integrity, verify cash flow, and respond to inquiries about programs and promotions.

You must understand responsible gambling and complete online training as needed. Requires Serving It Right, ability to stand long periods, strong math skills, and a commitment to safety.

Qualifications

• Exceptional customer service and resolution skills.
• Excellent communication skills and ability to speak courteously in any situation.
• Ability to do basic, quick math is essential.
• Team player with strong interpersonal skills.
• Able to stand for long periods of time and walk briskly but safely when needed.
• Understand customer needs including those around responsible gambling.
• Basic computer skills for online training and possible cross training in other areas of the facility.
• Serving It Right certificate required.
• Must be 19 years of age or older and able to pass a background check.
• Must be legally able to work in Canada and reside within reasonable commuting distance.

Responsibilities

• Welcome guests in a personable, professional and entertaining manner while understanding the diversity of players.
• Ensure proper maintenance and working order of all terminals/slot machines and to clean equipment and tables between sessions.
• Verify cash float and card sales during sessions, accurately payout winning prizes and documentation.
• Remain calm and in control when events such as multiple winners occur.
• Completely understand all Bingo programs and slot machine games.
• Understand and respond to customer inquiries regarding programs, promotions, and any other product or service offered at Chances Cowichan
• Immediately see to potential safety hazards and report as necessary.
• Undertake other tasks and housekeeping duties as assigned.
• Comply with the Chances Cowichan dress code and other policies.
• Be able to learn and respond to a variety of questions regarding how games work and responsible gambling.

Skills

Customer service

Communication

Math skills

Team player

Stamina

Responsible gambling awareness

Computer skills

Serving It Right

Age 19+

Legal work in Canada

Job description

Living and working in the beautiful Cowichan Valley is why we are here and we are proud to be a part of Cowichan Tribes and Khowutzun Gaming Corporation. We are looking for reliable Customer Super stars days, evenings, and weekends. If you enjoy that special feeling after helping out a customer or team-mate, apply today. There is a tip pool, benefits and a fun time no matter the time of day. Did you know, Chances Cowichan also gives back to the community every year? Many local charities have received a sizeable donation over the past 19 years. Let's do this together.

Responsibilities (includes but is not limited to):

• Welcome guests in a personable, professional and entertaining manner while understanding the diversity of players.
• Ensure proper maintenance and working order of all terminals/slot machines and to clean equipment and tables between sessions.
• Verify cash float and card sales during sessions, accurately payout winning prizes and documentation.
• Remain calm and in control when events such as multiple winners occur.
• Completely understand all Bingo programs and slot machine games.
• Understand and respond to customer inquiries regarding programs, promotions, and any other product or service offered at Chances Cowichan
• Immediately see to potential safety hazards and report as necessary.
• Undertake other tasks and housekeeping duties as assigned.
• Comply with the Chances Cowichan dress code and other policies.
• Be able to learn and respond to a variety of questions regarding how games work and responsible gambling.

Qualifications/Skills:

• Exceptional customer service and resolution skills.
• Excellent communication skills and ability to speak courteously in any situation.
• Ability to do basic, quick math is essential.
• Team player with strong interpersonal skills.
• Able to stand for long periods of time and walk briskly but safely when needed.
• Understand customer needs including those around responsible gambling.
• Basic computer skills for online training and possible cross training in other areas of the facility.
• Having a current Serving It Right certificate will be required.
• Must be 19 years of age or older and be able to pass a background check.
• Must be legally able to work in Canada and will need to reside within reasonable commuting distance.

Job Types: Full-time, Permanent

Pay: $18.55-$19.55 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• RRSP match
• Vision care

Work Location: In person