Billing & Sales Operations Specialist

Asklocala; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in omnichannel advertising is seeking a detail-oriented Billing & Sales Operations Specialist for the Americas. This role involves managing billing and cash collection processes to ensure financial accuracy across North America. Ideal candidates will have a background in business or finance, along with strong analytical and communication skills to effectively collaborate with various teams.

Qualifications

• 3+ years of experience in sales administration and collections.
• Fluent in English; French skills a plus.

Responsibilities

• Maintain the North American customer reference system.
• Ensure compliance with the established collections process.
• Track collection status against targets.

Skills

Communication

Analytical Skills

Problem Solving

Organizational Skills

Education

Bachelor's degree in Business Administration, Accounting, Finance

Job description

Locala’s omnichannel advertising platform leverages granular insights and cutting-edge AI to help marketers efficiently plan, activate, and measure campaigns personalized to the local consumer.Our platform specializes in transforming complex mobility and consumer data into actionable audience insights, fueling advanced media strategies that consistently deliver smarter business outcomes.

Since our inception in 2012, Locala has proudly worked with leading brands across 40 countries.

With over 180 employees around the globe, Locala has offices in the United States, France, Belgium, the UK, Singapore, Malaysia, Italy, Canada and Dubai.

We’re seeking a detail-oriented and collaborative Billing & Sales Operations Specialist Americas to lead billing, cash collection and client account processes across North America. This role partners closely with Finance, Sales, and Customer Success to ensure financial accuracy, timely collections and ongoing process improvements.

This role would report to the Group Accounting Manager based out of France. The role would entail:

Customers

• Responsible for maintaining the North American customer reference system, including company name, invoicing contact, escalation contact, payment terms, etc
• Act as the main point of contact internally (Sales, Account Managers, Customer Success) and externally (clients) for any questions or dispute resolution.
• Perform accounting follow-up for customers and sales: record sales invoices, payments booking & allocation, and lettering of customer accounts

Order-to-cash process

• Ensure the order-to-cash process is followed, including validation of insertion orders (IOs) and signatures before closing.
• Verify that all North American customer data is accurate and complete.
• Verify that the financial conditions respect the processes with internal policies and procedures
• Actively participate in the ongoing improvement of the O2C process.
• Responsible for invoicing and booking sold services, ensuring that IOs are respected.
• Ensure all services provided are fully and accurately invoiced.
• Track sales and ensure they are properly booked and shared with accounting and audit teams.

Collection

• Track collection status against targets, qualify overdue accounts, and update action plans and escalation levels.
• Manage and follow up on cash collections with clients.
• Ensure compliance with the established collections process.
• Handle customer disputes by coordinating with all stakeholders (internal and external) to reach resolution.
• Calculate and report Days Sales Outstanding (DSO) and other relevant metrics.

Qualifications

• Bachelor’s degree in Business Administration, Accounting, Finance, or a related field preferred.
• 3+ years of experience in sales administration and collections.
• Strong communication skills.
• Solid analytical and problem-solving abilities.
• Good planning and organizational skills, with the ability to balance and prioritize work.
• Fluent in English (required).
• French language skills are a plus.