Billing and Collections Specialist

Clark Wilson LLP; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Health and Wellness Coverage

Mental Health and Wellbeing

Pregnancy and Parental Leave Support

Health and Wellness Spending Account

Time Away

Community and Culture

Professional Growth

Referral Program

Job summary

Clark Wilson LLP in Vancouver is seeking a meticulous Billing and Collections Specialist to strengthen our billing and collections function. You will prepare client invoices, monitor balances, and coordinate with lawyers and staff to ensure timely payments.

Ideal candidates will have at least two years of billing experience and be proficient in MS Office and Aderant. The role offers a competitive salary and comprehensive benefits.

Qualifications

• Minimum two years of billing and collections experience, preferably in a professional services or law firm.
• Proficiency with Microsoft Office, especially Excel, Word and Outlook, and accounting or practice management systems such as Aderant.
• Strong communication, organization, and attention to detail with the ability to handle multiple priorities.

Responsibilities

• Prepare, review, and finalize client invoices following firm and client guidelines.
• Proactively manage accounts receivable and follow up on overdue invoices.
• Communicate billing inquiries professionally with clients, lawyers, and staff.
• Submit invoices via email and electronic billing platforms per client requirements.
• Learn and use Prebill Manager and Expert Collections in Aderant.
• Maintain accurate billing records and documentation in the DMS.
• Provide guidance and training on billing processes to lawyers and staff.
• Collaborate with Accounting & Finance to resolve issues and improve workflows.
• Support special projects and adapt to evolving operational priorities.

Skills

Billing knowledge

Client communication

Microsoft Office

Team collaboration

Tools

Aderant

Excel

LEDES (e-billing)

Job description

Who We Are

Clark Wilson LLP is a leading, innovative law firm in British Columbia. For over 100 years, we’ve proudly advised clients on a comprehensive range of legal issues and with over 200 professionals serving some of the most recognizable brands in the world, we’ve built a culture of collaboration, inclusivity, and excellence

As leaders in our markets, we continue to grow by fostering strong relationships, delivering exceptional service, and empowering our people to succeed. We are consistently recognized for our professional achievements, and we take pride in creating a workplace where people enjoy coming to work every day.

How You’ll Help Us Better Serve Our Clients

Clark Wilson LLP seeks a meticulous Billing and Collections Specialist to enhance our esteemed billing and collections department team. Reporting to the Manager of Finance, Billing and Collections, this full-time, permanent role is perfect for individuals aiming to excel within a distinguished firm.

What You'll Be Doing

Every day will bring a variety of opportunities to support the firm's billing and collections functions. Key responsibilities include:

• Support firm-wide billing activities by preparing, reviewing, and finalizing client invoices in accordance with firm and client billing guidelines.
• Proactively manage accounts receivable by monitoring outstanding balances and following up with clients regarding overdue invoices.
• Communicate professionally with clients, lawyers, and legal assistants regarding billing inquiries, outstanding accounts, payment arrangements, and account reconciliations.
• Submit invoices through email and electronic billing platforms in accordance with client requirements.
• Learn and utilize the firm's billing applications, including Prebill Manager and the Expert Collections module within Aderant.
• Maintain accurate billing records and client account documentation within the firm's document management system.
• Provide guidance and training to lawyers, legal assistants, and staff on billing systems, processes, and best practices.
• Collaborate closely with the Accounting & Finance team to resolve billing and collections issues while identifying opportunities to improve processes and service delivery.
• Provide support on special projects and carry out other duties as assigned in support of billing and collections operations
• Knowledge of e-billing is considered an asset; however, it is not a requirement for the role. This includes familiarity with LEDES file generation, invoice submissions through e-billing platforms, troubleshooting billing rejections, monitoring invoice status, and supporting client-specific billing requirements
• Support the broader needs of the firm and Partnership, including providing coverage during absences, assisting with duties outside regular responsibilities, and responding to evolving operational priorities, as reasonably required.

How You'll Be a Great Fit For This Role

We're looking for someone who combines strong technical billing knowledge with exceptional client service and a proactive approach to collections.

• Minimum two years of billing and collections experience, preferably within a professional services or law firm environment.
• Strong understanding of billing and collections best practices, including electronic billing platforms and client billing guidelines.
• Excellent verbal and written communication skills with the confidence to professionally follow up on outstanding accounts and explain billing matters.
• Exceptional organizational skills with strong attention to detail and the ability to manage multiple priorities while meeting tight deadlines.
• Proficiency with Microsoft Office, particularly Excel, Word, Outlook, Adobe Acrobat, and accounting or practice management systems such as Aderant.
• Ability to train and support others on billing applications, processes, and procedures.
• Strong analytical and problem-solving skills with the ability to investigate discrepancies and resolve payment issues.
• A collaborative, client-focused approach with a commitment to delivering exceptional internal and external service.
• Demonstrated sound judgment, professionalism, discretion, and the ability to maintain confidentiality when handling sensitive financial information.
• A continuous improvement mindset with an interest in documenting processes, improving workflows, and contributing to operational efficiencies.

We recognize that experience can come in different forms. If this opportunity interests you but you don’t meet every qualification, we still encourage you to apply.

What We Offer

The expected salary range for this role is likely to be between $60,000 and $80,000, with the final salary determined based on the successful candidate’s experience, qualifications, skills, and internal equity.

Health and Wellness Coverage

Medical, dental, vision, prescription drug coverage, paramedical services, mental health supports, life insurance, and emergency medical coverage while travelling.

Mental Health and Wellbeing

Access to mental health practitioners and wellness supports through our benefits plan and Health and Wellness Spending Account.

Pregnancy and Parental Leave Support

Top-up benefits to 100% of salary for a portion of your leave.

Health and Wellness Spending Account

Flexible coverage you can use in the way that works best for you, from fitness classes and wellness supports to pet care expenses.

Time Away

Generous vacation, along with five personal days each year.

Community and Culture

Weekly socials, team-building events, Employee Appreciation Week, and opportunities to give back through firm-supported initiatives.

Professional Growth

Training, resources, and opportunities to support your continued development.

Referral Program

Bonuses for successful employee referrals.

Clark Wilson LLP is proud to be an equal opportunity employer. Diversity, inclusion, and respect are fundamental to our culture—we don’t just celebrate them, we rely on them to drive innovation, foster belonging, and grow together.

To learn more about what it’s like to work at Clark Wilson, visit our Careers Page

We thank all applicants for their interest. Only those selected for an interview will be contacted.