Bilingual Wish Discovery Coordinator - Hybrid (Montreal)

Make-A-Wish Canada / Rêves d'enfants Canada; Montreal; Hybrid; CAD 48,000 - 53,000; Full time

Benefits offered by this job

Health & dental premiums covered

Hybrid work environment

3 weeks vacation

Wellness program

Training opportunities

Work-life balance

Employee discounts

Job summary

Make-A-Wish Canada is seeking a bilingual Wish Discovery Coordinator for our Montreal office. This full-time, 12-month contract role focuses on conducting Wish Discoveries, capturing ideas, and updating Salesforce CRM with details for the Wish Coordinator. A hybrid schedule includes 2 days in-office and 3 remote days.

You will work with wish families, document insights, and ensure accurate records. Prior experience with Salesforce is an asset, and a criminal background check is required.

Qualifications

• Bilingual in French and English is required.
• Post-secondary education or equivalent.
• Knowledge of medical terminology relating to child illnesses is a plus.
• Experience with Salesforce or similar CRMs is an asset.
• Strong oral and written communication skills.
• Excellent organizational and customer service skills.
• Criminal background check required.

Responsibilities

• Conduct engaging wish discovery sessions with wish children and families to identify potential wish ideas.
• Build rapport with wish children and families to create a comfortable, positive discovery experience.
• Tailor each discovery session to reflect the child’s unique story.
• Document wish details and upload to SharePoint.
• Maintain clear records in Salesforce to support planning.

Skills

Bilingual French-English

Strong communication

Customer service

Education

Post-secondary education or equivalent

Tools

Salesforce CRM

Job description

Make-A-Wish Canada is seeking a bilingual Wish Discovery Coordinator for our Montreal office. This full-time, 12-month contract role focuses on conducting Wish Discoveries, capturing ideas, and updating Salesforce CRM with details for the Wish Coordinator. A hybrid schedule includes 2 days in-office and 3 remote days.

You will work with wish families, document insights, and ensure accurate records. Prior experience with Salesforce is an asset, and a criminal background check is required.