Bilingual Donor Care Representative (12-month contract)

Make-A-Wish Canada; Calgary; On-site; CAD 45,000 - 50,000; Full time

Benefits offered by this job

Health and dental premiums covered

3 weeks vacation

Wellness program

Professional development

Employee activities

Job summary

Make-A-Wish Canada is seeking a Donor Care Representative, Office Administration to join our team in Calgary. You will provide excellent customer service to donors via phone and email and support staff with office administration, data entry, and CRM updates.

You will input donor and constituent records into Donor Drive and Salesforce, issue receipts and acknowledgments, and help ensure timely stewardship communications while maintaining data integrity and confidentiality.

Qualifications

• Bilingual in French and English (written and spoken) is mandatory.
• Post-secondary education or equivalent.
• 1–2 years of data entry experience; database data entry & reporting are required.
• 1 year of customer service and office administration experience.
• Excellent organizational skills and attention to detail with ability to multi-task.

Responsibilities

• Provide exceptional customer service in person, by phone and email.
• Manage office needs including opening/closing, reception, and liaising with building management.
• Accurately enter donations and update donor records in Donor Drive & Salesforce.
• Provide administrative support to regional fundraising directors.
• Ensure timely processing of donations and accountability in stewardship communications.
• Maintain data integrity and comply with policies.
• Collaborate with Revenue Development, Finance and CRM Systems teams.
• Other duties as assigned.

Skills

Bilingual (FR/EN)

Customer service

Office administration

Data entry

Education

Post-secondary education

Tools

Microsoft Excel

Microsoft Word

Job description

Le français suivra.

\"The best prescription I've ever given is a wish.\"

• Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish Canada

WHAT IS YOUR BIGGEST WISH?

Wishes Are Medicine — a vital part of a child’s treatment journey that helps restore strength, hope, and resilience. For over 40 years, we’ve granted more than 40,000 wishes. Research shows that prescribed wishes can improve commitment to treatment, reduce emergency room visits by half, and deliver lasting health benefits.

Recognized as a Great Place to Work since 2023, we’ve also been named one of the Best Workplaces Led by Women (2025) and one of the Top 100 Best Workplaces for Giving Back (2024).

Do you want to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? If so, Make-A-Wish Canada is for you!

WHAT’S IN IT FOR YOU?

• Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
• A collaborative team environment with a rewarding employment experience where you feel valued and inspired
• An attractive compensation package that includes group health and dental premiums fully covered by the Foundation
• Annual vacation starting at three weeks
• Employee Wellness Program and other corporate discounts
• Continuous learning, development and internal training opportunities
• Fun employee activities, contests, and more!

WHERE YOU COME IN

We are looking for a Donor Care Representative, Office Administration to join our team at Make-A-Wish Canada. In this role, you will be a key contributor to the Make-A-Wish Canada Mission by providing excellent customer service in answering donor inquiries via phone and email and in providing office administrative support to staff and visitors.

In addition, this role is responsible for supporting the entry of all constituent and donor data accurately and promptly into the CRM systems, providing receipts, acknowledgments and other stewardship communications.

This role can be based in Calgary, London or Saskatoon and is a full-time, 12-month contract, onsite position. The hiring range for this role is $45,000-$50,000.

What You Will Do

• Provide exceptional customer service in the office and via phone and email, regarding a variety of fundraising, mission and stewardship inquiries.
• Manage office needs, including opening and closing the office daily, reception, and liaising with building management and internal stakeholders.
• Responsible for accurate data entry and management into customer relationship management systems (Donor Drive & Salesforce) as it relates to entering donations, updating payments and updating/adding constituent records across Make‑Wish Canada.
• Provide administrative support to the regional fundraising directors.
• Maintain positive and collaborative relationships with internal team members to ensure donations are accurately reviewed and completed in a timely manner.
• Facilitate the issuance of tax receipts (original/replacements), acknowledgement cards, and other stewardship communications.
• Maintain integrity of CRM system by complying with data integrity standards and policies.
• Work closely with the Revenue Development, Finance and CRM Systems teams.
• Other duties as assigned.

What You Bring

• Bilingual: fluency in French & English (verbal and writing skills) is mandatory.
• Relevant post-secondary education or equivalent combination of training, education and work experience.
• Minimum 1-2 years of experience in a data entry environment. Database data entry & reporting required.
• 1 year of customer service and office administration experience.
• Excellent organizational skills and attention to detail, with strong ability to plan, prioritize and multi-task to adhere to deadlines.
• Exceptional customer service, communication, and problem-solving skills.
• Ability to manage large volumes of data entry on an ongoing basis.
• Ability to handle highly confidential and sensitive information.
• Strong experience working with Microsoft Office applications required, especially Excel and Word.
• A clear Criminal Background Check will be required.

YOUR WORK ENVIRONMENT

• This position requires present at the office 5 days per week, with occasional requirements to work outside of regular office hours. Office hours are 8:30am to 4:30pm local time if based in Calgary or Saskatoon, or 10:30pm to 6:30pm if based in London.

Physical/Mental Effort