Bilingual Technical Support Specialist

The Warrington Group Inc.; Halifax; On-site; CAD 55,000; Full time

Job summary

Join a leading electricity service provider as a Bilingual Technical Support Specialist in Halifax, either remotely or in a hybrid setting. You will support customers and ensure timely responses for their charging solutions. Ideal candidates will have a strong technical background and a problem-solving attitude, with an eagerness to thrive in a fast-paced environment.

Benefits

Competitive benefits package

Professional development and training opportunities

Collaborative and supportive work environment

Qualifications

• Experience in a technical support role, preferably within the EV charging industry.
• Understanding of electric vehicle charging technology, or eagerness to learn.
• Ability to work independently and take ownership of tasks.

Responsibilities

• Troubleshoot and diagnose hardware and software issues with EV chargers.
• Onboard customers and provide training on the charging solutions.
• Document and escalate issues for prompt resolution.

Skills

Problem-solving

Attention to detail

Customer support

Technical troubleshooting

Adaptability

Education

Background in electrical or electronic engineering, computer science, or related field

Tools

Zendesk

AWS Connect

Job description

On behalf of our client, Electric Avenue , we’re seeking a Bilingual Technical Support Specialist to join their growing team, either in a hybrid role based in Halifax or fully remotely from Fredericton.

About Our Client :

Electric Avenue was founded with one simple mission : to speed up electric vehicle adoption in North America by providing convenient, affordable, + easy-to-use smart charging solutions for residential + commercial use. Their industry-leading suite of products is backed by their custom-designed enterprise software that provides businesses with full management of their charging stations from station health monitoring + flexible payment / billing options to user access + dynamic load management. Based in Halifax, NS, they work with international industry-leading partners + service customers throughout North America.

The Opportunity :

We are seeking a Bilingual Technical Support Specialist to join the Electric Avenue team in Halifax. This specialist will play a key role in supporting their full range of charging products, from Level 2 240V to DCFC 480V EVSE. The specialist will collaborate with the engineering + development teams to address + resolve complex technical issues to ensure their customers continue to receive top-quality + timely service responses.

Requirements

Troubleshoot + diagnose hardware + software issues with EV chargers through our OCPP Central management system.

Build new charging sites in the OCPP central management system.

Onboard customers + their hardware into Electric Avenue’s platform.

Provide training + support to customers on the use of our charging solutions.

Ensure timely responses + resolutions on support tickets in line with their service

KPIs, which are tracked through Zendesk : first response time 2 hours, first resolution time 12 hours, full resolution time 24 hours.

Document + escalate issues as necessary to ensure prompt + thorough resolution.

Maintain up-to-date knowledge of industry trends + advancements in EV charging technology.

Qualifications :

Experience in a technical support role, preferably within the EV charging industry.

Understanding of electric vehicle charging technology, or an eagerness to learn.

Proficiency with Zendesk, AWS Connect or similar service / ticketing platforms.

Background in electrical or electronic engineering, computer science, or related field.

Strong problem-solving skills + attention to detail.

Ability to work independently + take ownership of tasks (owner, not renter mentality).

Eagerness to learn + adapt in a fast-paced environment (growth mindset).

55,000 base salary + competitive benefits package.

Opportunity to work in a dynamic + growing industry.

Professional development + training opportunities.

Collaborative + supportive work environment.

We thank all candidates for their interest. However, only candidates that we determine are best aligned to the role will be contacted for initial discussions.

• Please note, candidates must be located in Canada + legally eligible to work on a permanent basis, as sponsorship for this opportunity is unfortunately not an option.

The Warrington Group is a boutique operated, female founded + led, recruitment firm that focuses on recruitment done right! We are focused on building sustainable relationships with both our valued clients + career focused candidates. Through our collaboration + innovative recruitment solutions, we approach the hiring process with enthusiasm, authenticity + transparency.

Founded in 2020 + headquartered in Halifax, we provide strategic recruitment support in the following industries : Accounting, Financial Services, Legal, Sales, Marketing, Professional Services, Administrative Support, Contact Centre, Education, Healthcare, Manufacturing + Skilled Trades.

If you would like to send your resume for potential opportunities not listed on our careers site , you may do so via email ~

Please note, this inbox is not replied to on a regular basis, however, your resume will be kept on file for 1 year.

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