Bilingual Tax Operations Specialist (FR/EN)

Manulife; Halifax; Hybrid; CAD 52,000 - 87,000; Full time

Benefits offered by this job

Hybrid work model

Inclusive workplace culture

Comprehensive benefits package

Job summary

Manulife is seeking a Bilingual Tax Operations Representative to handle advisor and customer interactions, including outbound calls and inquiries related to individual insurance taxation. The role blends in-office and remote work with a hybrid schedule.

You will collaborate with tax team and internal stakeholders, requiring strong customer service in English and French, plus flexibility in a fast-paced environment.

Qualifications

• Experience in a fast-paced customer service environment (3+ years preferred).
• Ability to learn and understand basic Tax concepts.

Responsibilities

• Provide exceptional customer service to policyholders, agents, and collaborators in French and English via outbound calls and emails.
• Respond to customer inquiries, assess issues, and deliver detailed, proactive solutions.
• Meet daily service level agreements with high accuracy.

Skills

Customer service

Bilingual English/French

Technical skills

Multi-system navigation

Tax concepts

Adaptability

Tools

Excel

Pivot tables

VLOOKUPs

Job description

Manulife is seeking a Bilingual Tax Operations Representative to handle advisor and customer interactions, including outbound calls and inquiries related to individual insurance taxation. The role blends in-office and remote work with a hybrid schedule.

You will collaborate with tax team and internal stakeholders, requiring strong customer service in English and French, plus flexibility in a fast-paced environment.