Bilingual Inforce Policy & Billing Specialist

Manulife/John Hancock; Halifax; Hybrid; CAD 43,000 - 71,000; Full time

Benefits offered by this job

Hybrid work model

Flexible work environment

Benefits package

Job summary

Manulife/John Hancock in Halifax is seeking an engaged service professional to support clients in English and French in a hybrid role. You will handle inquiries, apply payments, and guide customers through policy changes with accuracy and care.

Ideal candidates bring post-secondary education, strong written and verbal communication, and a proactive, customer-centric approach in a fast-paced environment. Join a diverse team and enjoy flexible work arrangements and comprehensive benefits.

Qualifications

• Post‑secondary education or equivalent work experience.
• Bilingual (French & English) is required to support clients from various jurisdictions.
• Knowledge of Mainframe systems is considered an asset.
• Experience with Living Benefits and Life Benefits is a strong asset.
• Excellent verbal and written communication skills.
• Keen attention to detail with strong analytical abilities.
• Previous experience in the customer service industry.
• High aptitude to learn and apply information quickly.
• Strong interpersonal and collaboration skills.
• Ability to work efficiently in a fast-paced, evolving environment while maintaining professionalism.
• Customer-centric mindset with a proactive, 'go-above-and-beyond' approach.

Responsibilities

• Handle sensitive issues to ensure customer satisfaction.
• Provide detailed oral and written communication to business areas regarding inquiry resolutions.
• Identify customers’ needs, clarify information, research issues and provide solutions.
• Meet personal/team qualitative and efficiency targets.
• Apply premium payments and deposits to policies.
• Facilitate changes in payment mode, banking details, and pre-authorized checking.
• Process wire, refund, suspense clearing, premium offset and chargeback.
• Respond to general billing and policy change inquiries.
• Conduct research and histories.
• Contribute to achieving individual and team performance objectives by delivering high-quality service.

Skills

Bilingual English/French

Customer service experience

Strong communication skills

Attention to detail

Analytical abilities

Team collaboration

Education

Post-secondary education or equivalent

Job description

Manulife/John Hancock in Halifax is seeking an engaged service professional to support clients in English and French in a hybrid role. You will handle inquiries, apply payments, and guide customers through policy changes with accuracy and care.

Ideal candidates bring post-secondary education, strong written and verbal communication, and a proactive, customer-centric approach in a fast-paced environment. Join a diverse team and enjoy flexible work arrangements and comprehensive benefits.