Bilingual Systems Quality Analyst I (100% Remote)

TELUS; Montreal; Remote; CAD 50,000 - 65,000; Full time

Job summary

TELUS Health is seeking a bilingual Systems Quality Analyst II for a 100% remote role with optional in-person attendance at a TELUS Health office if available. You will analyze requirements, design test scenarios, execute tests, document defects, and help maintain quality across TELUS Health solutions in both French and English.

This position emphasizes collaboration, rigorous documentation, and continuous improvement to deliver reliable health tech outcomes.

Qualifications

• Degree in Quality Assurance, Business Administration, or equivalent work experience.
• Strong attention to detail, analytical thinking, and ability to summarize complex information.
• Comfortable performing routine tasks while maintaining accuracy and consistency.
• Ability to manage priorities independently and meet deadlines in a changing environment.
• Strong teamwork skills, with the ability to work both collaboratively and independently.
• Excellent verbal and written communication skills in both French and English.
• Strong aptitude for working in a computerized environment and learning new systems and tools.

Responsibilities

• Analyze business and technical documentation to identify testing requirements, scenarios, and test cases.
• Plan and prepare testing activities, ensuring appropriate test coverage and the application of effective testing techniques.
• Develop and document test scenarios and test cases using established testing tools.
• Maintain and update the test catalogue as new products, features, and functionalities are introduced or modified.
• Execute tests within integrated solutions to validate functionality and ensure quality standards are met.
• Identify, document, and report defects following established procedures and guidelines.
• Follow up on reported defects to ensure timely resolution and verify that corrections have been successfully implemented.
• Monitor testing progress and provide regular status updates to the team manager.
• Prepare, review, and update procedure documentation to support testing activities and promote best business practices (BBP).
• Collaborate with team members to ensure testing activities are completed efficiently and within established deadlines.
• Contribute to continuous improvement initiatives to enhance testing processes and overall quality.

Skills

Attention to detail

Analytical thinking

Summarize complex info

Routine tasks accuracy

Prioritization

Teamwork

Bilingual English/French

Learning new systems/tools

Education

Bachelor's degree in QA/Business or equivalent

Job description

Bilingual Systems Quality Analyst II (100% Remote)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

As Systems Quality Analyst , you will be responsible for analyzing business and technical requirements, developing test scenarios and test cases, and executing tests to ensure the quality and reliability of our solutions. You will identify, document, and follow up on defects while ensuring that testing activities are completed according to established standards and procedures. In this role, you will collaborate with team members to maintain accurate test documentation, support continuous improvement initiatives, and contribute to the successful delivery of high-quality solutions that meet business needs. This is a remote position with the option for in-person attendance at a TELUS Health office, if available in your area.

Responsibilities

• Analyze business and technical documentation to identify testing requirements, scenarios, and test cases.
• Plan and prepare testing activities, ensuring appropriate test coverage and the application of effective testing techniques.
• Develop and document test scenarios and test cases using established testing tools.
• Maintain and update the test catalogue as new products, features, and functionalities are introduced or modified.
• Execute tests within integrated solutions to validate functionality and ensure quality standards are met.
• Identify, document, and report defects following established procedures and guidelines.
• Follow up on reported defects to ensure timely resolution and verify that corrections have been successfully implemented.
• Monitor testing progress and provide regular status updates to the team manager.
• Prepare, review, and update procedure documentation to support testing activities and promote best business practices (BBP).
• Collaborate with team members to ensure testing activities are completed efficiently and within established deadlines.
• Contribute to continuous improvement initiatives to enhance testing processes and overall quality.

Qualifications and Skills

• Degree in Quality Assurance, Business Administration, or equivalent work experience.
• Strong attention to detail, analytical thinking, and ability to summarize complex information.
• Comfortable performing routine tasks while maintaining accuracy and consistency.
• Ability to manage priorities independently and meet deadlines in a changing environment.
• Strong teamwork skills, with the ability to work both collaboratively and independently.
• Excellent verbal and written communication skills in both French and English.
• Strong aptitude for working in a computerized environment and learning new systems and tools.

Annual salary range $50,000 to $65,000. Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We’re open to discussing competitive compensation packages tailored to your experience level and expertise.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

A place to experience more Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world. Talented people who care Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.

Work that matters Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.

Disclaimer

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.