Bilingual Specialist, Debt Solutions

Grant Thornton - Canada; Saint John; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading professional services firm in Canada is seeking a Specialist in Debt Solutions to provide exceptional client service and support the growth of their insolvency practice. The role involves leading debtor files, ensuring compliance with regulations, and building positive relationships with clients and stakeholders. Join a community-focused organization that values personal and professional development, offering a range of benefits including profit sharing and flexible work options.

Benefits

Profit sharing

Flex days

RRSP contributions

Firmwide holiday closure

Wellness benefits

Summer work-from-anywhere in Canada for 4 weeks

Qualifications

• College diploma in Business Administration, Paralegal, or a related field preferred.
• Exceptional interpersonal skills to relate with clients.
• High computer literacy, including proficiency in Microsoft Office.

Responsibilities

• Leading the execution of debtor files and providing exceptional client service.
• Conducting initial interviews and onboarding processes with debtors.
• Ensuring compliance with the Bankruptcy and Insolvency Act.

Skills

Interpersonal skills

Time management

Organizational skills

Analytical thinking

Communication skills

Education

College diploma in Business Administration or related field

Tools

Microsoft Office

Job description

Who we are

You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. We’re a large and growing professional services firm that still feels like a community. We employ over 3000 people across Canada and truly care about our colleagues, clients, and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose-driven and remembers what your favorite milkshake flavor is.

As a Specialist, Debt Solutions, your responsibilities will include:

1. Leading the execution of debtor files, providing exceptional client service to a variety of sector-specific requirements.
2. Assisting in the development and growth of the firm’s insolvency practice in your community and surrounding areas.
3. Responding promptly to initial contact from debtors via telephone, email, etc.
4. Conducting initial interviews and meetings with debtors, including onboarding processes.
5. Following up timely on potential debtors.
6. Inputting debtor documentation and workbooks into Ascend and preparing sign-up documents.
7. Reviewing files for comparison and appropriateness.
8. Ensuring full compliance with the Bankruptcy and Insolvency Act and directives in service delivery.
9. Building positive relationships with debtors, referral sources, the Office of the Superintendent (OSB), and other stakeholders.
10. Assessing clients’ budget plans and financial goals.
11. Delivering an excellent and empathetic experience for clients.
12. Communicating with clients, creditors, and third parties.
13. Monitoring the status and progress of debt relief options and filings.

About Doane Grant Thornton

If you’re like us, you’re driven to connect with how others are feeling and thinking. We walk in others’ shoes before taking action. Imagine being part of a team that values “we before me,” where flexibility is a mindset, and trust among colleagues is paramount. At Doane Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your curiosity is valued, perspectives are diverse, and every day offers new opportunities to grow. That’s when the magic happens!

Learn more about us

Visit www.discoveryourpurple.ca to read stories from our colleagues about how we live our purple every day.

Qualifications

• College diploma in Business Administration, Paralegal, or a related field preferred.
• Exceptional interpersonal skills to relate with clients and liaise with team members.
• High computer literacy, including proficiency in Microsoft Office (Outlook, Excel, Word), and ability to learn new programs.
• Excellent time management and organizational skills.
• Strong analytical and critical thinking skills.
• Ability to work independently.
• Effective verbal and written communication skills for various documents and interactions in person, on the phone, or virtually.

What’s in it for you?

Profit sharing, Flex days, RRSP contributions, firmwide holiday closure, wellness benefits, concierge-like benefits, summer work-from-anywhere in Canada for 4 weeks, and more!

Work culture

Our culture shines when we connect in person. That’s why teams are required to be in the office 4 days a week.

Ready to Discover Your Purple?

#LI-Onsite