Bilingual Specialist, Debt Solutions [First Contact Center]

Grant Thornton - Canada; Saint John; On-site; CAD 40,000 - 60,000; Full time

Job summary

Une entreprise de services professionnels en pleine croissance recherche un spécialiste en solutions de dette pour rejoindre son équipe à Saint John, Nouveau-Brunswick. Ce poste implique de traiter les demandes de clients, d'assurer un service de qualité et de gérer des délais serrés. Offrant des avantages tels que le partage des bénéfices et des journées de flexibilité, cette entreprise valorise le bien-être de ses employés et nourrit une culture collaborative.

Benefits

Profit sharing

Flex days

RRSP contributions

Wellness benefits

Work from anywhere in Canada in the summer for 4 weeks

Qualifications

• Deux à trois ans d'expérience dans un environnement de service client.
• Capacité à parler français est requise.
• Doit travailler à la fois de manière indépendante et en équipe.

Responsibilities

• Répondre aux demandes de clients concernant les services d'insolvabilité.
• Préparer des lettres selon des formats de modèles.
• Gérer plusieurs tâches et suivre les demandes des clients.

Skills

Professional attitude

Detail oriented

Organization skills

Confidentiality

Ability to work under pressure

Customer service

Tools

MS Office Suite

MS Teams

Bookings

Job description

Who we are
You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ over 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

As a Specialist, Debt Solutions [First Contact Center] your responsibilities will include:
• Becoming familiar with statutory requirements for bankruptcy and insolvency
• Answering/responding to phone and online leads/inquiries for individuals seeking insolvency services
• Undertaking intake steps and process to qualify leads
• Undertaking follow-up process on leads/inquiries
• Compiling information as necessary required to support insolvency process
• Booking appointments and corresponding via email as necessary
• Preparing letters as directed using template letter formats with customization as needed
• Other duties as required

Doane Grant Thornton
If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Doane Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens!

Want to learn more about who we are and how we live our purple every day? Read our colleagues’ stories at www.discoveryourpurple.ca

Think you’ve got what it takes to be a Specialist, Debt Solutions [First Contact Center]?Like the colour purple? Great. Here's a few more boxes we’re also hoping you can tick:
• Ability to speak French is a requirement
• Professional attitude, ability and presence to establish and maintain positive working relationships with colleagues and external contacts within a professional services environment
• Proven to be detail oriented, reliable, punctual, efficient, and diligent
• Outstanding organization skills with an ability to manage multiple tasks
• Demonstrated ability to exercise confidentiality and diplomacy
• Must be able to work independently and as part of a team
• Ability to work under pressure and face tight deadlines
• Familiarity with MS Office Suite (Excel, Word, PowerPoint, Outlook)
• Familiarity with MS Teams and Bookings considered an asset
• Willing to learn customized time and billing and client management data systems
• Two to three years’ demonstrated experience in a customer service environment
• Experience serving clients both on the phone and in person considered an asset.

At Doane Grant Thornton we’re focused on making a difference in the lives of our clients, our colleagues and our communities. That’s our purpose. Or, as we like to say, living our purple.

What's in it for you?

Profit sharing, Flex days, RRSP contributions, Firmwide holiday closure, Wellness benefits, Concierge-like benefits, Work from anywhere in Canada in the summer for 4 weeks, and more!

Our special culture shines through when we have the opportunity to connect in person. That’s why we’re working in a model where teams are required to be together in the office 4 days per week.

Are you ready to Discover Your Purple?