Bilingual Specialist, Debt Solutions [First Contact Center]

Doane Grant Thornton LLP; Saint John; On-site; CAD 45,000 - 60,000; Full time

Job summary

Doane Grant Thornton LLP is seeking a Specialist in Debt Solutions to join their team in Saint John, New Brunswick. The role involves responding to inquiries, qualifying leads, and supporting the insolvency process. Ideal candidates will have strong organizational skills, be detail-oriented, and possess a professional attitude. Fluency in French and experience in customer service are essential for success in this position.

Benefits

Profit sharing

Flex days

RRSP contributions

Firmwide holiday closure

Wellness benefits

Concierge-like benefits

Work from anywhere in Canada in the summer for 4 weeks

Qualifications

• Ability to speak French is required.
• Two to three years of experience in a customer service environment.
• Experience serving clients via phone and in person is an asset.

Responsibilities

• Responding to phone and online inquiries from individuals seeking insolvency services.
• Qualifying leads through intake steps and processes.
• Gathering necessary information to support the insolvency process.

Skills

Detail-oriented

Organizational skills

Confidentiality

Customer service

Teamwork

Tools

MS Office Suite

MS Teams

Job description

Who We Are

You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. We’re a large and growing professional services firm that still feels like a community, employing over 3000 people across Canada. We truly care about our colleagues, clients, and the communities where we work and live. We’re building a purpose-driven organization that values connection and community.

As a Specialist, Debt Solutions [First Contact Center], your responsibilities will include:

1. Becoming familiar with statutory requirements for bankruptcy and insolvency.
2. Responding to phone and online inquiries from individuals seeking insolvency services.
3. Qualifying leads through intake steps and processes.
4. Following up on leads and inquiries.
5. Gathering necessary information to support the insolvency process.
6. Scheduling appointments and communicating via email as needed.
7. Preparing letters using templates with necessary customization.
8. Performing other duties as required.

About Doane Grant Thornton

If you’re like us, you’re driven to connect with how others are feeling and thinking. We prioritize empathy, teamwork, and trust. At Doane Grant Thornton, you’ll work with inspiring leaders who support your growth, both personally and professionally. We value curiosity, diversity of perspectives, and encourage you to grow every day. When all these elements come together, that’s when the magic happens!

Learn more about our culture and stories at discoveryourpurple.ca.

Requirements for the Role:

1. Ability to speak French is required.
2. Professional attitude and presence to maintain positive relationships with colleagues and external contacts.
3. Detail-oriented, reliable, punctual, efficient, and diligent.
4. Strong organizational skills to manage multiple tasks.
5. Ability to exercise confidentiality and diplomacy.
6. Ability to work independently and as part of a team.
7. Capacity to work under pressure and meet tight deadlines.
8. Familiarity with MS Office Suite (Excel, Word, PowerPoint, Outlook).
9. Knowledge of MS Teams and Bookings is an asset.
10. Willingness to learn customized data management systems.
11. Two to three years of experience in a customer service environment.
12. Experience serving clients via phone and in person is an asset.

At Doane Grant Thornton, we focus on making a positive difference in the lives of our clients, colleagues, and communities. That’s our purpose—living our purple.

What’s in it for you?

• Profit sharing, Flex days, RRSP contributions, Firmwide holiday closure, Wellness benefits, Concierge-like benefits.
• Work from anywhere in Canada in the summer for 4 weeks, and more!

We value in-person connection, so teams are required to work in the office 4 days a week.

Ready to Discover Your Purple?

Doane Grant Thornton is committed to employment equity, human rights, and respectful workplace principles. We welcome applications from all equity-deserving groups. If you require accommodations during the recruitment process, please notify us by email, and we will work with you to meet your needs.