Bilingual Disability Claims & Return-to-Work Specialist

Sun Life Financial; Montreal (administrative region); Hybrid; CAD 65,000 - 85,000; Full time

Job summary

Sun Life Financial in Montreal on a hybrid schedule is seeking a healthcare- and business-savvy professional to join its Group Disability team. You will assess and manage disability claims, lead recovery planning, and apply crisis intervention to support clients through health transitions.

Fluency in French and English, 3–5 years of relevant experience in healthcare or case management, and a collaborative mindset are required.

Qualifications

• Frontline healthcare experience (e.g., nursing, occupational therapy, physiotherapy, mental health support).
• Bachelor’s degree in Healthcare, Kinesiology or Business.

Responsibilities

• Assess and manage disability claims (short-term, long-term, and salary continuance) with timely and fair resolution.
• Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.
• Apply crisis intervention and rehabilitation techniques to support clients through challenging health transitions.
• Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.
• Build strong, trust-based relationships with clients, employers, and healthcare providers.
• Communicate with empathy and clarity, guiding clients through their absence and return-to-work journey.

Skills

Emotional intelligence

Crisis intervention

Case management

Rehabilitation techniques

Analytical skills

Critical thinking

Education

Bachelor’s degree in Healthcare, Kinesiology or Business

Job description

Sun Life Financial in Montreal on a hybrid schedule is seeking a healthcare- and business-savvy professional to join its Group Disability team. You will assess and manage disability claims, lead recovery planning, and apply crisis intervention to support clients through health transitions.

Fluency in French and English, 3–5 years of relevant experience in healthcare or case management, and a collaborative mindset are required.