Bilingual Senior Corporate Travel Advisor

Bilingual Source; Calgary; Hybrid; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Health Spending Account

RRSP matching

Three weeks vacation to start

Employee share participation

Travel industry discounts

Company conferences & events

Job summary

Bilingual Source is seeking a Senior Corporate Travel Advisor based in Calgary, Alberta. You will manage high‑touch itineraries for senior executives, coordinating domestic and international travel with expert Sabre GDS skills and bilingual French/English communication.

You will deliver personalized service, handle urgent changes, and build lasting client relationships in a collaborative, growth‑driven environment. Remote options exist for candidates outside the office within Alberta.

Qualifications

• 10+ years of experience in corporate travel management or corporate travel services.
• 5+ years of hands-on experience using Sabre GDS.
• Strong spoken and written French and English communication skills to manage travel requests, communicate with clients, and coordinate with suppliers.
• Exceptional customer service skills, including the ability to anticipate needs, manage expectations, and resolve complex issues.
• Strong organizational and time management skills, with the ability to manage competing priorities and urgent requests.

Responsibilities

• Coordinate domestic and international corporate travel arrangements, including flights, hotels, car rentals, and ground transportation.
• Manage travel requests for senior executives, anticipating preferences and delivering personalized service.
• Use Sabre to research, book, modify, and manage travel reservations accurately and efficiently.
• Respond promptly to client inquiries by telephone, email, text, and chat, including urgent changes and unexpected travel disruptions.
• Prepare and deliver accurate itineraries, confirmations, and travel documentation within required timelines.
• Resolve flight delays, last‑minute booking requests, hotel issues, and other travel challenges with professionalism and resourcefulness.
• Communicate with hotel and travel suppliers to confirm reservations, billing details, and service arrangements.
• Maintain complete and accurate client profiles, travel preferences, and account records.
• Build lasting client relationships through consistent follow‑through, clear communication, and exceptional service.
• Collaborate with colleagues to share account information and maintain a consistent client experience.
• Contribute to improvements in internal processes, account management practices, and service delivery.
• Support additional projects and assignments as business needs evolve.

Skills

Bilingual FR/EN

Customer service

Time management

Attention to detail

Client relationships

Communication skills

Education

Post-secondary education in travel and tourism

Tools

Sabre GDS

Microsoft Excel

Travel reservation systems

Job description

Bilingual Senior Corporate Travel Advisor (French and English Required)

Location: Calgary, Alberta

Work Model: Calgary-based, with remote work considered for candidates located farther from the office, anywhere in Alberta.

Employment: Full-time

Salary: $55,000 to $65,000 annually

Languages: Strong French and English communication skills, both spoken and written, for supporting corporate travellers and coordinating travel arrangements.

Work Eligibility: Legally entitled to work in Canada.

Introduction

Are you an experienced corporate travel professional who thrives on delivering exceptional service and finding solutions when plans change?

Our client, a company in the corporate travel services sector, is looking for a Bilingual Senior Corporate Travel Advisor to support executive travellers with personalized service, complex itineraries, and time-sensitive travel arrangements.

This is an opportunity to put your expertise to work in a growth-focused environment where your judgment, initiative, and ability to build lasting client relationships can make a meaningful difference.

Why You'll Want This Role

• Take ownership of high-touch corporate travel arrangements for senior executives who value responsive, personalized service.
• Use your extensive corporate travel experience and Sabre expertise to solve complex travel challenges.
• Contribute ideas that improve service delivery, internal processes, and the overall client experience.
• Enjoy a benefits package that includes a Health Spending Account, RRSP matching, and three weeks of vacation to start.
• Join a collaborative, growth-oriented environment that values initiative, teamwork, and long-term client relationships.

What You’ll Do

You’ll be a trusted point of contact for corporate travellers, managing everything from routine bookings to urgent itinerary changes. You’ll combine technical travel expertise with sound judgment, attention to detail, and a proactive approach to client service.

Responsibilities

• Coordinate domestic and international corporate travel arrangements, including flights, hotels, car rentals, and ground transportation.
• Manage travel requests for senior executives, anticipating preferences and delivering personalized service.
• Use Sabre to research, book, modify, and manage travel reservations accurately and efficiently.
• Respond promptly to client inquiries by telephone, email, text, and chat, including urgent changes and unexpected travel disruptions.
• Prepare and deliver accurate itineraries, confirmations, and travel documentation within required timelines.
• Resolve flight delays, last‑minute booking requests, hotel issues, and other travel challenges with professionalism and resourcefulness.
• Communicate with hotel and travel suppliers to confirm reservations, billing details, and service arrangements.
• Maintain complete and accurate client profiles, travel preferences, and account records.
• Build lasting client relationships through consistent follow‑through, clear communication, and exceptional service.
• Collaborate with colleagues to share account information and maintain a consistent client experience.
• Contribute to improvements in internal processes, account management practices, and service delivery.
• Support additional projects and assignments as business needs evolve.

Qualifications

Required:

• 10+ years of experience in corporate travel management or corporate travel services.
• 5+ years of hands‑on experience using Sabre GDS.
• Strong spoken and written French and English communication skills to manage travel requests, communicate with clients, and coordinate with suppliers.
• Exceptional customer service skills, including the ability to anticipate needs, manage expectations, and resolve complex issues.
• Strong organizational and time management skills, with the ability to manage competing priorities and urgent requests.
• Excellent attention to detail when managing reservations, documentation, and client information.
• Proficiency with Microsoft Excel, Word, and travel reservation systems.
• Strong interpersonal skills and the ability to develop trusted, long‑term client relationships.
• Sound judgment, independence, reliability, and a proactive, solutions‑focused approach.
• Ability to communicate service value and identify opportunities to strengthen client relationships.
• Legally entitled to work in Canada.

Assets:

• Post-secondary education in travel and tourism.

Benefits

• Health Spending Account.
• Three weeks of vacation to start.
• RRSP matching program.
• Employee share participation beginning in the second year.
• Travel industry discounts with airlines and hotels.
• Company conferences, team events, and incentive programs.

Why Work with Us

At Bilingual Source, we connect talented bilingual professionals with opportunities where their experience and language skills make a difference. This role offers the chance to take ownership of important client relationships, contribute to service excellence, and make a meaningful impact in a growing business.

If you enjoy solving travel challenges, supporting demanding schedules, and delivering the kind of service that builds client loyalty, we’d like to hear from you.

Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.

This is an existing vacancy. Our client is currently seeking a Bilingual Senior Corporate Travel Advisor.