CORPORATE TRAVELLER - CORPORATE TRAVEL CONSULTANT - SURREY, BC

Flight Centre Travel Group Canada; Surrey; On-site; CAD 50,000 - 86,000; Full time

Benefits offered by this job

Travel perks/discounts

Health & Wellness programs

RRSP matching

Tuition Reimbursement

Volunteer day

Job summary

Flight Centre Travel Group Canada is seeking a motivated Corporate Travel Consultant for our Surrey, BC location. You will arrange business travel for corporate accounts, including air, car, hotel, and ground transport, while upholding our service standards.

With 2+ years of Sabre or similar GDS experience, you will build relationships, work collaboratively, and deliver exceptional client experiences in a fast-paced environment.

Qualifications

• 2+ years of experience using Sabre or another GDS in a corporate travel setting.
• Proven focus on delivering exceptional client service.
• Highly organized with the ability to manage competing priorities.

Responsibilities

• Arrange business travel for corporate accounts including air, car, hotel, and ground transport.
• Follow company procedures and customer service standards.
• Collaborate with team members to service client needs and maintain strong relationships.
• Provide effective solutions to travel-related issues for clients.

Skills

Excellent communication

Customer service

Team player

Adaptability

Problem solving

Attention to detail

Time management

Tools

Sabre

Job description

Corporate Traveller - Corporate Travel Consultant - Surrey, BC

Job no: 533352

Brand: Corporate Traveller

Work type: Full time

Categories: Sales and Customer Service

Location: British Columbia

Corporate Traveller is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through travel.

Corporate Traveller has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.

About The Opportunity

We are looking for a motivated and driven Corporate Travel Consultant who can hit the ground running and deliver the boutique level of service that Corporate Traveller is famous for. The successful candidate will have a minimum of 2 years' experience using Sabre or an equivalent GDS in a corporate travel environment and a proven commitment to delivering exceptional customer service.

Key Responsibilities

• Assist in making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations.
• Follow company procedures, account guidelines and customer service standards
• Work as a team member and assist other agents as needed in completing all functions related to servicing the client.
• Build and maintain strong working relationships
• Provide solutions to travel related problems clients may experience

Experience & Qualifications

• Travel Technology Experience – 2+ years' experience working with Sabre or a comparable Global Distribution System (GDS) is required.
• Customer Focused – Consistently goes above and beyond to deliver an exceptional client experience
• Detail-Oriented & Organized – Takes pride in accuracy, stays organized, and effectively manages competing priorities while adapting quickly to changing needs
• Relationship Builder – Outstanding interpersonal skills with the ability to build strong relationships and establish credibility with clients, suppliers, and internal stakeholders
• Problem Solver – Thinks creatively and proactively to identify solutions and overcome challenges
• Cultural Alignment – Embraces egalitarianism, irreverence, and ownership
• Collaborative & Self-Directed – Thrives in a collaborative environment while also being able to work independently and deliver high-quality results
• Excellent Communicator – Strong written and verbal communication skills with the ability to influence and engage a variety of audiences
• Integrity & Discretion – Maintains confidentiality and handles sensitive information with professionalism and sound judgment
• Thrives Under Pressure – Able to work effectively in a fast-paced, deadline-driven environment
• Tech Savvy – Confident using Microsoft Office and comfortable learning new software, systems, and technology platforms
• Quick Learner – Able to quickly learn new systems, processes, and industry knowledge and apply them effectively
• Process Improvement Mindset – Continuously identifies opportunities to improve processes, enhance the client experience, and drive operational efficiency

Work Perks! - What’s in it for you

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

Location – Surrey, Canada

For this position, we anticipate offering an annual salary of $50,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements. On target earnings average range between $50,000 - $86,000. The annual salary range listed represents the total compensation package, excluding benefits.

This posting reflects an active vacancy that we are currently seeking to fill.

We welcome applications from candidates with diverse experiences

We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible.

We value an inclusive and supportive workplace which truly reflects the diversity of our society.

Recruitment Team at [e-mail]