Customer Experience Representative (Occasional) - Mountain Rd (253296-67)

Cannabis NB website; City of Moncton; On-site; CAD 25,000 - 36,000; Part time

Benefits offered by this job

Health Spending Account

Employee Assistance Program

Flexible hours

Job summary

Cannabis NB is seeking a Customer Experience Representative (Occasional) to help customers find products and provide knowledgeable, friendly service at Mountain Rd.

The role emphasizes safe, responsible cannabis conversations, ongoing training, and flexibility with days, evenings and weekends. Applicants should be at least 19 and bilingual (preferred).

Qualifications

• Customer-focused approach with active listening and confident communication.
• Willingness to work days, evenings and weekends.
• Bilingual in both official languages (preferred but not required).
• Post-secondary education (asset).
• Supervisory experience (asset).

Responsibilities

• Welcome customers and support them in finding products that fit their needs.
• Engage in thoughtful, consultative conversations to understand preferences.
• Share clear, accurate information about our products.
• Promote safe, socially responsible consumption.
• Build your expertise through continuous training and learning.

Skills

Customer service

Active listening

Communication skills

Bilingual (preferred)

Job description

Customer Experience Representative (Occasional) - Mountain Rd (253296-67)

Customer Experience Representative (Occasional) - Mountain Rd (253296-67)

Customer Experience Representative (Occasional)
Cannabis NB

Cannabis NB is New Brunswick's trusted retailer for the responsible, safe, and educational delivery of cannabis products across the province.

Our Goal: To deliver a world-class customer experience rooted in knowledge, care, and safety.
Our Mission: To provide access to quality-assured products while empowering customers through meaningful conversations and accurate information.
Our Mandate: To support public education and harm reduction by promoting socially responsible cannabis use across the province.

We are passionate about creating an exceptional customer experience - one built on great conversations, high-quality products, and a knowledgeable team that genuinely cares. If you're excited about working in a fast-evolving industry and helping shape positive customer interactions every day, we'd love to meet you.

About the Role

As a Customer Experience Representative, you'll be part of a collaborative, customer-focused team. You will:

• Welcome customers and support them in finding products that fit their needs
• Engage in thoughtful, consultative conversations to understand preferences
• Share clear, accurate information about our products
• Promote safe, socially responsible consumption
• Build your expertise through continuous training and learning

You'll be a great fit for this role if you:

• Are inquisitive and eager to learn, adapting positively as the industry evolves
• Take a customer-focused approach, actively listen, and communicate with confidence
• Enjoy working as part of a supportive, collaborative team
• Are committed to social responsibility and public education
• Are professional, dependable, and flexible with days, evenings, and weekends
• Are 19 years of age or older
• Are bilingual in both official languages (preferred but not required)
• Have post-secondary education (asset)
• Bring supervisory experience (asset)

What We Offer

• $22.38 per hour (inclusive of 4% vacation pay and 4% holiday pay)
• Flexible, occasional hours (no minimum guaranteed)
• Employee Assistance Program
• $1000 Health Spending Account after successful completion of a 6-month probationary period
• Opportunities for continuous learning, skill-building, and professional development

Candidates selected for further consideration will participate in a competency-based selection process and may be required to complete additional assessments.

Cannabis NB is proud to be an equal opportunity employer. We are dedicated to reflecting the diverse communities we serve and strive to maintain an inclusive environment where employees feel safe, respected, and supported.