Bilingual Retail Ops Specialist (EN/FR)

Silk & Snow; Canada; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Employee discount

Free mattress

Job summary

Silk & Snow is hiring a Bilingual Retail Operations Coordinator to support Canada-wide store network. You’ll ensure operational excellence across Silk & Snow, Casper, and Endy stores, balancing daily support with launches and openings.

You’ll travel within Canada, liaise with internal teams, and help optimize SOPs and tools while enabling strong store-level execution and customer experience.

Qualifications

• University Degree/College Diploma.
• 1–3 years in retail operations or coordination; multi-store experience a plus.
• Fluent in English and French.
• Detail-oriented with ability to juggle priorities in a fast-paced environment.
• Relationship-building and cross-functional coordination.
• Self-motivated and able to work independently.
• Proficient in Google Workspace (Sheets/Docs).
• Familiarity with Shopify, STORIS, Fulfill.io is a plus.
• Willing to travel within Canada for store openings and visits.
• Occasional after-hours support for launches or store needs.

Responsibilities

• Act as the primary contact for daily operational inquiries from assigned stores in both English and French.
• Coordinate with CX, IT, Supply Chain, Visual Merchandising, Marketing, etc., to action store-level needs.
• Communicate promotional details, signage plans, product launches, and operational updates to stores with timelines.
• Support store openings and product launches by organizing signage, layouts, merchandising, and readiness.
• Travel to stores across Canada for set-ups, openings, visits, and audits.
• Collect photos/audits from store teams and review for brand standard compliance; provide feedback.

Skills

Bilingual English-French

Retail operations

Project coordination

Cross-functional teamwork

Education

University Degree

Tools

Shopify

STORIS

Fulfill.io

Google Sheets

Job description

Silk & Snow is hiring a Bilingual Retail Operations Coordinator to support Canada-wide store network. You’ll ensure operational excellence across Silk & Snow, Casper, and Endy stores, balancing daily support with launches and openings.

You’ll travel within Canada, liaise with internal teams, and help optimize SOPs and tools while enabling strong store-level execution and customer experience.