Bilingual Residential Support Advocate

Native Women's Shelter of Montreal; Montreal (administrative region); On-site; CAD 51,000 - 52,000; Part time

Job summary

The Native Women’s Shelter of Montreal is seeking a bilingual Residential Support Worker to provide frontline, trauma-informed support in a confidential downtown shelter. You will monitor daily activities, assist with routines, respond to crises, and ensure house rules are followed.

Relief on-call shifts include 8-4, noon-8, 4-midnight and midnight-8, Monday to Sunday. Applicants should have social services education or related experience and be fluent in French and English.

Qualifications

• Strong crisis intervention and conflict resolution skills.
• Ability to provide trauma-informed and culturally sensitive support.
• Active listening and strong interpersonal skills.
• Ability to make sound decisions and work independently on shift.
• Strong organizational and documentation skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of community resources and referral processes.

Responsibilities

• Ensure that all rules and regulations are respected by clients.
• Obtain update from previous shift and provide it to the next shift.
• Complete client intake and departure forms and keep accurate records.
• Monitor client’s medication and read daily shift reports.
• Respond to crisis situations and provide supportive listening.
• Provide appropriate referrals to clients and maintain confidentiality.

Skills

Crisis intervention

Active listening

Cultural sensitivity

Trauma-informed care

Effective communication

Documentation

Confidentiality

Education

DEC or Bachelor's in Social Work/ Psychology/ Criminology

Job description

The Native Women’s Shelter of Montreal is seeking a bilingual Residential Support Worker to provide frontline, trauma-informed support in a confidential downtown shelter. You will monitor daily activities, assist with routines, respond to crises, and ensure house rules are followed.

Relief on-call shifts include 8-4, noon-8, 4-midnight and midnight-8, Monday to Sunday. Applicants should have social services education or related experience and be fluent in French and English.