BILINGUAL Residential Support Worker / Intervenante

Native Women's Shelter of Montreal; Montreal (administrative region); On-site; CAD 51,000 - 52,000; Part time

Job summary

The Native Women’s Shelter of Montreal is seeking a bilingual Residential Support Worker to provide frontline, trauma-informed support in a confidential downtown shelter. You will monitor daily activities, assist with routines, respond to crises, and ensure house rules are followed.

Relief on-call shifts include 8-4, noon-8, 4-midnight and midnight-8, Monday to Sunday. Applicants should have social services education or related experience and be fluent in French and English.

Qualifications

• Strong crisis intervention and conflict resolution skills.
• Ability to provide trauma-informed and culturally sensitive support.
• Active listening and strong interpersonal skills.
• Ability to make sound decisions and work independently on shift.
• Strong organizational and documentation skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of community resources and referral processes.

Responsibilities

• Ensure that all rules and regulations are respected by clients.
• Obtain update from previous shift and provide it to the next shift.
• Complete client intake and departure forms and keep accurate records.
• Monitor client’s medication and read daily shift reports.
• Respond to crisis situations and provide supportive listening.
• Provide appropriate referrals to clients and maintain confidentiality.

Skills

Crisis intervention

Active listening

Cultural sensitivity

Trauma-informed care

Effective communication

Documentation

Confidentiality

Education

DEC or Bachelor's in Social Work/ Psychology/ Criminology

Job description

Residential Support Worker

The Mission of the Native Women’s Shelter of Montreal is to provide a safe and supportive environment that strengthens cultural identity, self-esteem and independence for Indigenous women and their children. Our vision is to achieve balance through empowered healing.

POSITION TITLE: Residential Support Worker (BILINGUAL)

TYPE OF POSITION: Relief; On-call; weekdays, weekend

LOCATION: CONFIDENTIAL (downtown Montreal)

SALARY: $51,000 - 52,000

START DATE: As soon as possible

PROBATION: Three (3) month probation period, after which an evaluation will be conducted.

The Native Women’s Shelter of Montreal values diversity and equitable representation. While all qualified candidates are encouraged to apply, preference may be given to qualified Indigenous applicants.

JOB SUMMARY

The Residential Support Worker provides front-line, trauma-informed support to clients within the shelter, ensuring a safe, respectful, and structured environment. The role involves monitoring daily activities, supporting client routines, responding to crisis situations, and ensuring that house rules and policies are followed.

DUTIES AND RESPONSIBILITIES

• Ensure that all rules and regulations are respected by clients
• Obtain update from previous shift;
• Provide update to next shift;
• Complete client intake and departure forms;
• Complete client “in” and “out” sheets;
• Monitor client’s medication;
• Read daily shift reports;
• Prepare and complete daily shift reports;
• Respond to crisis situations;
• Provide active and supportive listening;
• Answer telephones and record messages;
• Provide appropriate referrals to clients;
• Oversee wake-up routines of clients;
• Oversee breakfast routines;
• Clean rooms, which includes but is not limited to vacuuming, washing floors, do laundry, disinfect room;
• Participate in staff training;
• Maintain confidentiality;
• Be prepared to make responsible decisions on shift and follow through accordingly;
• Attend case Management;
• Follow the policy and procedures of the NWSM;
• Other related duties as required by the Executive Director.

QUALIFICATIONS AND REQUIREMENTS

• Strong crisis intervention and conflict resolution skills
• Ability to provide trauma-informed and culturally sensitive support
• Active listening and strong interpersonal skills
• Ability to make sound decisions and work independently on shift
• Strong organizational and documentation skills
• Ability to manage multiple tasks in a fast-paced environment
• Teamwork and effective communication skills
• Knowledge of community resources and referral processes
• Ability to maintain professional boundaries and confidentiality
• Flexibility, reliability, and strong sense of responsibility

Education & Experience

• DEC or Bachelor degree in Social Work, Psychology, Criminology, or a related field (or equivalent experience)
• 1 to 2 years of experiences working in a shelter, residential, or community-based setting (asset)
• 1 to 2 years experiences supporting vulnerable populations, including individuals experiencing crisis (asset)
• Training in crisis intervention, de-escalation, or trauma-informed care
• Knowledge of Indigenous communities, cultures, and realities
• Basic computer skills for documentation and reporting
• Bilingualism (French and English)

Relief Workers must be available for all shifts (8-4, noon-8, 4-midnight and midnight-8) Monday – Sunday. Seniority will be respected by the date you were hired. However, if you turn down 3 consecutive shifts without a valid reason you will be placed at the bottom of the list for being contacted for covering shifts.