Bilingual Representative, Patient Care

High Park Holdings, Ltd.; Quebec; Hybrid; CAD 42,000 - 45,000; Full time

Benefits offered by this job

Remote work option

Job summary

TIlray Brands, Inc. is seeking a Remote Bilingual Patient Care Representative to support English and French-speaking patients across channels. You will educate, assist, and retain patients and help them purchase medical cannabis.

The role requires fluency in English and French, strong communication, and the ability to adapt to regulatory changes. Employment is full-time with a 40-hour week and CAD 21.00 per hour. Wages are in CAD and the position supports remote work.

Qualifications

• Fluent in both written and spoken English and French (must).
• Post-secondary education in related field is an asset.
• Strong interpersonal and motivational skills.
• High-level problem identification and issue resolution skills.
• Excellent communication skills for liaising with sales reps and internal departments.

Responsibilities

• Manage the needs of English and French patients through phone, email, chat.
• Display a positive attitude and strong work ethic.
• Maintain thorough records for patient registration and renewal.
• Communicate effectively within department and with other teams.
• Assist on tasks based on business needs and ensure queue coverage.

Skills

Bilingual English/French

Interpersonal skills

Problem solving

Communication skills

Self-directed

Detail-oriented

Cannabis regulatory knowledge

Microsoft Office

Typing speed 50-80 wpm

Education

Post-secondary education in related field

Tools

Microsoft Office Applications

Job description

About Tilray Brands, Inc. Tilray Brands, Inc. (\"Tilray\") (Nasdaq: TLRY; TSX: TLRY), is a leading global lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is leading as a transformative force at the nexus of cannabis, beverage, wellness, and entertainment, elevating lives through moments of connection. Tilray’s mission is to be a leading premium lifestyle company with a house of brands and innovative products that inspire joy, wellness and create memorable experiences. Tilray’s unprecedented platform supports over 40 brands in over 20 countries, including comprehensive cannabis offerings, hemp-based foods, and craft beverages.

Remote Bilingual Patient Care Representative

Looking to develop your career at the forefront of a rapidly expanding industry? Job Summary: Reporting to Patient Care Supervisor, Patient Care Representatives are responsible for maintaining, educating, assisting, and retaining patients and helping them purchase medical cannabis. This position will require the successful candidate to be fluent in English and French. Status: This posting is for an existing vacancy. Employment Type: Full time, Limited term Wage: CAD $21.00 per hour Expected shift : 40 hours per week

Roles and Responsibilities

• Manage the needs of our English and French patients through our various communication channels (phone, email, chat)
• Display a positive attitude and strong work ethic that reflects the values and goals of Tilray Brands
• Ability to maintain strict record keeping standards in relation, but not limited to registration and renewal of new patients
• Communicate effectively within department and support teams in other departments
• Utilize skills to assist on identified and assigned tasks based on business needs
• Coordinate with team to maintain adequate queue coverage and balance with off-phone duties
• Utilize multiple communication channels effectively including phone, email, and chat to help medical and recreational clients directly, as well as outside support teams
• Maintain comprehensive knowledge of regulations related to position and subsequent regulatory changes
• Utilize inbound and outbound calls to generate revenue
• Engage in ongoing training to adapt in an often-changing regulatory landscape
• Assist Supervisor and Leads with various duties based on business needs

Qualifications and Education Requirements

• Fluent in both written and spoken English and French (must)
• Post-secondary education in related field is an asset
• Strong interpersonal and motivational skills
• High-level problem identification and issue resolution skills
• Excellent communication skills for liaising and communicating with sales reps and internal departments.
• Highly motivated and self-directed, capable of multi-tasking, and able to work with minimal supervision
• Extremely detail-oriented and analytical thinker
• Strong knowledge of the Cannabis Act and Regulations
• Strong work ethic and positive team attitude
• Proven ability to effectively use Microsoft Office Applications
• Typing speed of 50-80 words per minute.

Tilray welcomes applications from all qualified individuals and is committed to employment equity and diversity in the workplace.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

Tilray Brands, Inc. (Nasdaq: TLRY; TSX: TLRY) is a global lifestyle and consumer packaged goods company leading at the nexus of the beverage, cannabis, and wellness industries. Driven by innovation, disciplined execution, and a diversified business model, Tilray Brands operates a robust platform of category-leading brands across craft beer and beverages, premium spirits, medical and adult-use cannabis, and hemp wellness products. Tilray is currently the cannabis market leader in Canada — the largest federally legal cannabis market in the world — a leader in medical cannabis across Europe, a leader in branded hemp wellness products – with over 60% market share in North America – and the fourth-largest craft beer brewer in the United States. Supported by advanced cultivation, manufacturing, and distribution capabilities, Tilray Brands operates in over 20 countries across North America, Europe, and Latin America. Through its global scale, operational excellence, and strong portfolio of trusted brands, Tilray Brands is strategically positioned to capture expanding market opportunities worldwide, deliver sustainable long-term shareholder value, and shape the future of global consumer markets.