Bilingual QA Coordinator

Medline; Mississauga; On-site; CAD 45,000 - 65,000; Full time

Job summary

Medline Canada is seeking a Bilingual QA Coordinator responsible for maintaining regulatory compliance of complaints for Medline products. The role involves logging quality complaints, translating inquiries, and assisting with product recalls. Candidates should have strong communication skills in both English and French, along with some experience in quality assurance.

Benefits

Market competitive compensation and benefits plan

Paid vacation and personal days

Career growth and training programs

Employee referral program

Recognition programs

Qualifications

• 2 to 5 years of experience in quality assurance or customer service preferred.
• Bilingual in French and English required.

Responsibilities

• Log quality complaints in the SAP Complaint Module.
• Assist with product recall processing when requested.

Skills

Detail oriented

Problem-solving skills

Excellent communication skills

Computer skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

SAP

Job description

Value Proposition

As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Care – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:

• Collaborative work environment with highly engaged employees
• Market competitive compensation and benefits plan, including LTD & Insurance
• DPSP match program
• Annual Employee Appreciation Week
• Paid vacation and personal days
• Lifeworks Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
• Career growth and training programs
• Open communication with Senior Leaders
• Tailored incentives for eligible employee groups, such as home office reimbursement and Sylvan Learning Centre credit
• Employee referral program
• Education support programs
• Fitness subsidy
• Recognition programs
• Social activities
• And much more…

JOB SUMMARY

TheBilingual QA Coordinatoris responsible for assisting in maintaining regulatory compliance of complaints for Medline branded and distributed products sold by Medline Canada.

CORE JOB RESPONSIBILITIES

• Log all quality complaints (EN/FR) into the SAP Complaint Module and acknowledge the customer/account. This includes gathering all pertinent information that is required to log the complaint into the system and assigning the complaint to the appropriate QA team member.
• Issue call tags or request Customer Service to issue return goods authorizations (RGAs) to retrieve the complaint samples, and when applicable request credits/replacements to be issued to the customer.
• Follow-up with the customer/account on all pertinent information requests and call tags/RGAs issued as required by Medline Canada QMS procedures.
• Assist with sending a final closing email or letter to the customer summarizing the complaint and investigation results.
• Translating (i.e., EN -> FR; FR-> EN) complaint details, inquiries, and complaint investigations into the SAP system and emails/letters for customers/accounts
• Flag and escalate reportable incidents to the appropriate QARA team members.
• Assist with product recall processing when requested– including but not limited to: compile list of customers affected, notifying customers, and tracking customer recall responses.
• Assist Manager, Quality Assurance and Sr Dir., QARA with other duties as required.

QUALIFICATIONS

• High School Diploma or equivalent
• 2 to 5 years of experience in a Medical Device / ISO or Pharmaceutical GMP environment in quality assurance or customer service is preferred.
• Excellent written and verbal communication skills in French and English.
• Ability to work effectively independently as well as in a team environment managing multiple priorities in a fast-paced environment.
• Ability to process all relevant details, understand and prioritize their importance and draw clear and concise conclusions.
• Experience providing customer service to internal and external customers, including meeting quality standards for services and customer satisfaction.
• Detail oriented, highly organized, and problem-solving skills
• Proficiency in computer skills (Microsoft Office [i.e., Outlook, Word, Excel], experience with SAP and AS400 is an asset).

Bilingual in English and French is required due to the scope of the role.

This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Medline Canada, Corporation is proud to be an equal opportunity employer.

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our commitment to Accessibility

Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [e-mail].

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.