Bilingual Promotions Order Specialist (English/French)

Staples, Inc.; Vaughan; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Online and Retail Discounts

RRSP matching

Wellness programs

Job summary

Staples Promotional Products, a division of Staples, is a national leader in promotional merchandise solutions. The role involves partnering with sales and customers to source, quote, and process orders, ensuring on-time delivery and accurate invoicing.

You will coordinate with vendors, manage order lifecycles, and provide exceptional service to clients while leveraging MS Office and SAGE. Fluency in English and French is required.

Qualifications

• Bilingual fluency in English and French is required.
• 2+ years of customer service experience preferred.
• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint).

Responsibilities

• Partner with Sales Representatives and key accounts to manage product sourcing, quoting, order entry, processing, delivery, and invoicing.
• Serve as the primary contact for customers and vendors—providing quotes, order confirmations, proofs, tracking updates, and inquiries.
• Coordinate with vendors for sourcing, PO generation, pricing confirmation, and delivery timelines.
• Manage order lifecycle activities to ensure on-time delivery and resolve discrepancies with Accounting.

Skills

Bilingual English/French

Communication skills

Organizational skills

Problem solving

Technical aptitude

Education

High School Diploma

Tools

Microsoft Office

SAGE

Job description

Staples Promotional Products, a division of Staples, is a national leader in promotional merchandise solutions. The role involves partnering with sales and customers to source, quote, and process orders, ensuring on-time delivery and accurate invoicing.

You will coordinate with vendors, manage order lifecycles, and provide exceptional service to clients while leveraging MS Office and SAGE. Fluency in English and French is required.