Bilingual Program Manager (Italian/Spanish)

StackTeck Systems Ltd.; Brampton; On-site; CAD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company at the forefront of mold building innovation as a Program Manager. In this dynamic role, you'll collaborate closely with customers and internal teams to ensure seamless order processing and exceptional service delivery. Your expertise in program management and customer relations will be key in driving success and fostering great customer experiences. With a commitment to continuous improvement and a supportive work environment, this opportunity offers not just a job, but a chance to grow your career in a vibrant industry. If you are ready to take on challenges and make an impact, this role is for you.

Benefits

Educational Assistance Program

Company matching contributions to RRSP

Comprehensive group benefit plan

Employee Assistance Program

Competitive compensation with bonus incentives

Qualifications

• 2-5+ years of experience in a B2B Program or Customer Service role.
• Must be bilingual in Italian or Spanish, both oral and written.

Responsibilities

• Manage program timelines and lead order confirmation meetings.
• Ensure compliance during design reviews and customer inspections.

Skills

Program Management

Customer Service

Bilingual Communication (Italian/Spanish)

Negotiation Skills

Problem Solving

Analytical Skills

Education

Bachelor's degree in Engineering

Bachelor's degree in Business

Tools

MS Office

Project Management Software

Job description

About StackTeck Systems Limited

StackTeck, with over five decades of mold building innovation, is a leading source of high productivity tooling solutions for the injection molding industry. StackTeck supplies a wide range of injection molds and IML automation used to produce plastic parts in applications such as caps, closures, medical, PET preforms, and thinwall packaging; as well as complete system integrations including IML.

SUMMARY:The position of the Program Manager assists the Account/Business Manager with technical sales, customer relationship management and program management. The role requires direct interaction with Customers, Sales and Operations Teams in order to deliver clean orders into the business. Together with the Account/Business Manager the Program Manager promotes StackTeck’s values and sets the stage so that StackTeck can deliver great customer experiences and demonstrate our commitment to “Going Beyond”.

WHAT WE OFFER:

• Convenient location with quick 407 and 427 highway access and public transit to our door
• Competitive compensation based on experience, including bonus incentives
• Educational Assistance Program includingtraining, development and post-secondary education with reimbursement.
• Company matching contributions to retirement savings plan (RRSP)
• Comprehensive group benefit plan including medical, dental, life insurance coverage and generous HCSA.
• Employee Assistance Program

MAJOR RESPONSIBILITIES:

• In support of the Account/Business Manager:
• Program management both technically and timelines, plus leading the order confirmation meeting.
• Ensures necessary order information is obtained from customers (post clean orders)
• Attend design reviews and ensure scope compliance.
• Initiate customer complaints.
• Manage milestones, updates, test scheduling MAP, monitor and attend mold tests.
• Instigate customer delivery of materials for mold qualification and prepare checklists.
• Organize daily agendas and wrap up meetings for customer visits.
• Facilitate customer approval prior to shipment incl. Plastic Part Inspection (PPI) Meetings and reworks.
• Follow up to measure Delivering Great Customer Experience (DGCE) success and provide feedback to the business as needed.
• Act as ambassador for STK with the customer and internal parties.
• Back up Account Manager as required.
• Willingness to take on additional tasks/projects as required by the business

MINIMUM QUALIFICATIONS:

TECHNICAL KNOWLEDGE/EXPERIENCE

• 2-5+ years’ experience in a Program, Projects or Customer Service in a B2B environment – Preference given to candidate with experience in Injection Molding.
• Bachelor's degree in Engineering, Business or related field preferred.
• Must be bilingual in either Italian or Spanish - oral and written.
• Excellent communications, presentations and negotiation skills.
• Strong multi-tasking ability and proven problem solving skills.
• Excellent knowledge of MS Office; working knowledge of program/project management software.
• Willingness to travel.

BEHAVIOURAL

• Decision Making: Utilizing effective process to make decisions.
• Teamwork: Working effectively with others – Project Implementation involvement.
• Analytical Skills: Strong analytical and problem solving aptitude. Attention to detail.
• Interpersonal Skills: Effectively communicating, building rapport and relating well to people at all levels.

In accordance with the Accessibility for Ontarians with Disabilities Act, (AODA), StackTeck will provide accommodation, accessible formats, and communication supports for the recruitment process upon request.