Bilingual Privacy & Customer Service Specialist

Intello Technologies Inc.; Montreal; On-site; CAD 42,000 - 54,000; Full time

Job summary

TELUS Privacy Request Centre is hiring a Customer Service Representative to support the privacy program across TELUS brands. This temporary 6-month development opportunity emphasizes privacy-focused customer service and a path to expertise in privacy practices.

The role requires bilingual French-English communication, meticulous record-keeping, and a commitment to excellence in customer service while navigating complex privacy situations within a collaborative team.

Qualifications

• Bilingual proficiency in French and English with professional written and verbal skills.
• Passion for exceptional customer experiences and ability to handle objections with empathy.
• Accurate keyboarding and data entry; comfortable using confidential electronic record systems.
• Meticulous attention to detail and ability to manage multiple priorities.
• Thrives in a collaborative setting but can work independently with minimal supervision.
• Able to adapt and prioritize in a fast-paced, changing environment.

Responsibilities

• Respond to customer privacy inquiries, providing timely resolution across TELUS brands.
• Manage privacy escalations with sound judgment to support customers and internal teams.
• Collaborate with Legal, Compliance, and Customer Operations on response strategies.
• Maintain confidential electronic records with accurate documentation.
• Adapt priorities in a fast-paced environment to meet deadlines and expectations.

Skills

Bilingual French/English

Customer service excellence

Data entry accuracy

Attention to detail

Collaboration independence

Adaptability

Tools

Confidential electronic records systems

Job description

TELUS Privacy Request Centre is hiring a Customer Service Representative to support the privacy program across TELUS brands. This temporary 6-month development opportunity emphasizes privacy-focused customer service and a path to expertise in privacy practices.

The role requires bilingual French-English communication, meticulous record-keeping, and a commitment to excellence in customer service while navigating complex privacy situations within a collaborative team.