Bilingual Premium Support Specialist - Hosts & Guests

Airbnb; Canada; On-site; CAD 83,000 - 88,000; Full time

Benefits offered by this job

Bonus potential

Equity

Benefits

Employee Travel Credits

Job summary

Airbnb is seeking a Senior Specialist for Premium Support in Canada. You will handle high-priority inquiries from hosts and guests, delivering expert guidance in Portuguese to a global audience. The role requires strong problem-solving and adherence to platform policies within a collaborative, growth-oriented team.

You must be fluent in Portuguese and English and reside in BC, ON, QC, AB, or SK. This full-time position offers bonus potential and comprehensive benefits.

Qualifications

• Fluency in Portuguese and English.
• Must reside in eligible Canadian province (BC, ON, QC, AB, SK).
• Ability to navigate complex customer service scenarios.

Responsibilities

• Manage and resolve high-priority support cases for hosts and guests.
• Communicate effectively in Portuguese to assist our international user base.
• Handle complex user issues while maintaining platform policy standards.
• Collaborate with internal teams to improve the support experience.

Skills

Portuguese

English

Tools

Support software

Job description

Airbnb is seeking a Senior Specialist for Premium Support in Canada. You will handle high-priority inquiries from hosts and guests, delivering expert guidance in Portuguese to a global audience. The role requires strong problem-solving and adherence to platform policies within a collaborative, growth-oriented team.

You must be fluent in Portuguese and English and reside in BC, ON, QC, AB, or SK. This full-time position offers bonus potential and comprehensive benefits.