Bilingual Premium Support Specialist (English/Portuguese)

Traveltechessentialist; Canada; Hybrid; CAD 82,000 - 96,000; Full time

Job summary

A leading travel technology company is looking for a Senior Specialist in Premium Support to provide exceptional service to clients. This role requires fluency in both English and Portuguese, with a strong focus on customer service skills and flexibility. The successful candidate will solve complex cases and manage customer expectations while fostering relationships across various channels. Competitive pay between $82,000 and $96,000 CAD, with opportunities for bonuses and benefits, is offered for this position based in Canada.

Benefits

Employee Travel Credits

Bonus opportunities

Inclusive work environment

Qualifications

• 6+ years of relevant experience in multicultural customer service.
• Hospitality experience is a plus.
• Experience engaging with executive-level stakeholders.

Responsibilities

• Provide high-level service to community members for premium support cases.
• Take ownership of assigned cases ensuring complete resolution.
• Interact with customers through all channels in a fast-paced environment.

Skills

Fluency in English

Fluency in Portuguese

Interpersonal communication

Problem-solving abilities

Customer service expertise

Tools

CRM systems

Google Suite

Apple/Mac OS

Job description

A leading travel technology company is looking for a Senior Specialist in Premium Support to provide exceptional service to clients. This role requires fluency in both English and Portuguese, with a strong focus on customer service skills and flexibility. The successful candidate will solve complex cases and manage customer expectations while fostering relationships across various channels. Competitive pay between $82,000 and $96,000 CAD, with opportunities for bonuses and benefits, is offered for this position based in Canada.