Bilingual Personal Lines Damage Insurance Broker - Customer Service

Ontario Teachers Insurance Plan; Montreal; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Bilingual Personal Lines Damage Insurance Broker to join their customer service team. This role involves handling inquiries, resolving issues, and providing quality service to clients. The company fosters a culture of inclusivity and continuous improvement, offering competitive salaries, employer-paid benefits, and opportunities for growth. If you are passionate about customer service and have the required qualifications, this could be the perfect opportunity for you to thrive in a supportive community environment.

Benefits

Competitive salary and bonuses

Employer-paid benefits starting day one

Coverage for continuing education and licensing fees

Flexible work options

Opportunities for growth

Qualifications

• At least one year of experience in personal lines auto and property insurance.
• AMF license required for the position.

Responsibilities

• Handle inquiries and process changes related to insurance accounts.
• Resolve product and service issues while maintaining confidentiality.

Skills

Bilingual (English and French)

Communication Skills

Time Management

Project Management

Customer Service

Education

AMF License

RIBO or Similar Licenses

Tools

Microsoft Office

Job description

Bilingual Personal Lines Damage Insurance Broker - Customer Service

• Full-time
• Department: Orbit Service

Join the TWIS team, a community of professionals where your opinions are valued. Contribute to departmental goals, collaborate, and develop your skills. We foster a culture of continuous improvement and inclusivity. We are currently seeking:

Bilingual Personal Lines Damage Insurance Broker - Customer Service

Responsibilities:

• Handle telephone and written inquiries, process changes, assess risks, and respond to account questions.
• Resolve product and service issues, clarify complaints, determine causes, and recommend solutions.
• Attract potential clients by answering questions, providing information, and meeting sales objectives.
• Draft responses to routine correspondence.
• Process rewrites and remarkets per guidelines.
• Maintain records of transactions and update rate manuals.
• Manage logs and flag issues for management review.
• Provide quality service while maintaining confidentiality.
• Perform additional duties as assigned.

Qualifications:

• AMF license.
• At least one year of experience in personal lines auto and property insurance.
• Excellent communication skills with stakeholders.
• Strong time and project management skills.
• Intermediate Microsoft Office skills.
• Bilingual in English and French.
• RIBO or similar licenses are assets.

We also value your potential. If you believe you're a good fit, even if your experience isn't an exact match, apply and tell us why.

What we offer:

• Competitive salary and bonuses
• Employer-paid benefits starting day one
• Coverage for continuing education and licensing fees
• Flexible work options
• Opportunities for growth

TWIS is more than just a workplace; it's a community that values your input and growth. We support diversity, inclusion, and employee well-being. For more, visit our website's 'About Us' page.

If interested, please apply online.

OTIP and affiliates are committed to accessibility and inclusion, providing accommodations upon request for applicants with disabilities.

We celebrate diversity and are an equal opportunity employer. Only shortlisted candidates will be contacted.