Bilingual Pension Implementation Lead

Manulife Financial; Montreal (administrative region); On-site; CAD 60,000 - 100,000; Full time

Job summary

Manulife Financial in Montreal is seeking an Implementation Manager for the Group Retirement Pension department. The role involves representing the company in client meetings, driving value by enabling clients and plan members to use the pension engagement platform, and maintaining strong relationships with Clients, Advisors, and internal teams.

The ideal candidate has deep knowledge of Group Pension products, excellent project and time management, and the ability to influence decisions.

Qualifications

• Five years of work experience in Group Pension and/or account management.
• Thorough knowledge of Group Pension products and services.
• Proficiency in Microsoft Office products.
• Bilingual English/French (Québec: both languages required).
• Ability to influence decision makers at all levels.
• Strong customer-facing and communication skills.
• Demonstrated presentation skills and ability to manage timelines.
• Project management experience; PMP is an asset.

Responsibilities

• Relationship Management – support Distribution partners, act as primary client contact during implementation, lead meetings, track progress, escalate issues.
• Consultation – provide expertise on Manulife’s digital platform for group pensions, drive adoption, support presale processes, coordinate plan details and delivery dates.
• Project Management – create and adjust implementation schedules, ensure on-time delivery, manage scope and costs, and secure approvals.

Skills

Relationship management

Project management

Time management

Presentation skills

Negotiation

Communication

Bilingual English/French

Influence decisions

Customer-facing skills

Organization

Tools

Microsoft Office

Job description

Manulife Financial in Montreal is seeking an Implementation Manager for the Group Retirement Pension department. The role involves representing the company in client meetings, driving value by enabling clients and plan members to use the pension engagement platform, and maintaining strong relationships with Clients, Advisors, and internal teams.

The ideal candidate has deep knowledge of Group Pension products, excellent project and time management, and the ability to influence decisions.