Bilingual Patient Experience Specialist (Optical)

FYihealth Group; Ottawa; On-site; CAD 26,000 - 27,000; Part time

Benefits offered by this job

French/English bilingualism

Quarterly bonuses (eligible clinics)

Comprehensive benefits package with ey

Growth and development opportunities

Collaborative workplace culture

On-site training and development

Job summary

FYidoctors Ottawa - Beechwood Ave and FYidoctors Ottawa - Orleans clinics are seeking a Part-Time Patient Services Specialist to deliver exceptional patient service and support clinic operations.

The position requires 20-29 hours per week, on-site in Ottawa, with a strong focus on patient experience and teamwork. Bilingual (French/English) is required, with opportunities for bonuses and comprehensive optical benefits.

Qualifications

• Proficiency with technology and computers
• Excellent communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Collaborative and proactive team player

Responsibilities

• Greet and check-in/out patients; engage in person, by phone, and by email
• Perform pre-testing to support eye care
• Coordinate appointments; prepare prescription printouts; manage billing
• Manage eyewear pick-ups; perform minor repairs/adjustments
• Deliver excellent customer service ensuring a positive patient experience
• Support clinic operations with additional duties as required

Skills

Multitasking

Communication

Interpersonal skills

Team collaboration

Growth mindset

Retail experience

Tools

MS Office Suite

Job description

FYidoctors Ottawa - Beechwood Ave and FYidoctors Ottawa - Orleans clinics are seeking a Part-Time Patient Services Specialist to deliver exceptional patient service and support clinic operations.

The position requires 20-29 hours per week, on-site in Ottawa, with a strong focus on patient experience and teamwork. Bilingual (French/English) is required, with opportunities for bonuses and comprehensive optical benefits.