Health Navigator - Sprout Family Health

Talltreehealth; Victoria; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider is seeking a Health Navigator to serve as a vital link between patients and healthcare services. This remote role requires a fully licensed Registered Nurse to provide medical advice, guide resource navigation, and assist in urgent health situations. The position offers flexible hours and competitive compensation, making it ideal for those passionate about proactive healthcare.

Benefits

Competitive compensation

Supportive environment

Flexible schedule

Work remotely

Access to experienced mentors

Qualifications

• Must be a fully licensed Registered Nurse.
• Excellent communication and empathy skills required.
• Strong organizational skills for managing multiple requests.

Responsibilities

• Respond promptly to patient inquiries within set hours.
• Provide health and medical advice via phone or text.
• Guide patients to appropriate healthcare resources.

Skills

Empathy

Medical knowledge

Multitasking

Communication

Organizational skills

Education

Fully licensed Registered Nurse with BCCNM

Job description

Job Title: Health Navigator

Location: Remote (must be available to respond to calls/texts within 2 hours during agreed-upon on-call schedule)

Role type: Independent Contractor

Hours: As-needed/on-call. Hours highly variable depending on patient needs. Weekdays 6:00 am - 9:00 pm PST. 2-3 weekdays each week.

About Sprout

Sprout Family Health offers a team-based, family-centered approach to medical care, tailored for families with young children. Based in Victoria, BC, our focus is on prevention, development, and integrating lifestyle interventions into healthcare. We provide services ranging from comprehensive checkups to specialized support to meet the unique needs of each family member.

Life at Sprout

• Work remotely: Work where you work best
• Competitive compensation: Industry-standard pay reflecting your skills and experience
• Supportive environment: Access to experienced mentors and leaders
• Flexible schedule: Promote work-life balance
• Innovate: Contribute to program development and growth initiatives

Requirements

As a Health Navigator, you will serve as a vital link between patients and healthcare services, providing medical advice, guiding resource navigation, and assisting in urgent health situations. This role requires empathy, medical knowledge, and multitasking skills in a remote setting.

Responsibilities

• Respond promptly to patient inquiries within set hours; callbacks or texts within 2 hours, no later than 24 hours
• Provide health and medical advice via phone or text
• Guide patients to appropriate healthcare resources within Sprout and publicly available services
• Assist in urgent care directions during emergencies, supporting but not replacing emergency services
• Help with appointment bookings when needed
• Research or refer patients to specialists when outside scope
• Proactively communicate availability changes
• Conduct Medical Intake Form review calls with patients

Ideal Candidate

• Fully licensed Registered Nurse with BCCNM
• Excellent communication and empathy skills
• Strong organizational skills for managing multiple requests
• Discreet handling of medical information and guiding patients effectively
• Comfortable working independently remotely

If you are passionate about proactive healthcare, enjoy a varied schedule, and want to be a key health resource, we want to hear from you!

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider