Bilingual Passenger Facilitator – Airport Customer Service

GardaWorld; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading security company based in Mississauga is seeking a Facilitator to provide bilingual customer service at Toronto Pearson International Airport. Candidates should possess empathy and active listening skills, along with 1-3 years of customer service experience. Fluency in both French and English is essential. This full-time position offers an hourly rate of $25 and supports passengers requiring assistance. Join us to enhance customer experience and make travel safer for everyone.

Qualifications

• 1-3 years of customer service experience required.
• Fluent communication in both French and English is essential.
• Ability to adapt to customer needs and provide appropriate solutions.

Responsibilities

• Provide customer service to the travelling public.
• Assist passengers with disabilities during the screening process.
• Work closely with Screening Officers to ensure exceptional service.
• Maintain knowledge on disability-related issues in the transportation sector.

Skills

Customer service skills

Empathy

Active listening

Bilingual communication (French and English)

Education

Post-secondary education or equivalent work experience

Job description

A leading security company based in Mississauga is seeking a Facilitator to provide bilingual customer service at Toronto Pearson International Airport. Candidates should possess empathy and active listening skills, along with 1-3 years of customer service experience. Fluency in both French and English is essential. This full-time position offers an hourly rate of $25 and supports passengers requiring assistance. Join us to enhance customer experience and make travel safer for everyone.