Bilingual Operations Specialist

Applied Medical - EUROPE; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A medical device company in Mississauga is seeking a Bilingual Operations Specialist to support day-to-day operations. The role involves managing customer inquiries, coordinating with various departments, and ensuring operational excellence in delivering medical devices. The ideal candidate has a bachelor's degree and at least three years of experience in customer service or operational support, fluent in English and French. This position offers competitive compensation and benefits.

Benefits

Medical and dental coverage

Flexible benefits account

Shared RRSP contributions

Generous holiday and vacation accrual

Qualifications

• Fluency in English and French, both written and spoken.
• Minimum three years of experience in customer service or operational support.
• Strong analytical and organizational skills.

Responsibilities

• Deliver exceptional customer service by managing inquiries and processing orders.
• Coordinate with departments to resolve issues and ensure smooth customer interactions.
• Assist in accounts receivable and payable functions.

Skills

Bilingual communication

Customer service

Problem-solving

Data accuracy

Organizational skills

Education

Bachelor’s degree in business administration, operations management, industrial engineering, logistics, supply chain, or related field

Tools

Microsoft Excel

Microsoft Outlook

Job description

Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 35 years and has earned a strong reputation for excellence in the healthcare field. Our unique business model, combined with our dedication to delivering the highest quality products, enables team members to contribute in a larger capacity than is possible in typical positions.

Position Description

The Bilingual Operations Specialist plays an essential role in supporting day‑to‑day operations at Applied Medical Canada. This position contributes to the efficiency and effectiveness of business processes across multiple functions, including customer service, sales operations, finance, logistics, and procurement. As a fluent communicator in both English and French, the Bilingual Operations Specialist ensures seamless coordination between internal teams and external partners to uphold Applied Medical’s commitment to delivering exceptional service and operational excellence within the medical device arena.

Key Responsibilities

• Deliver exceptional customer service by managing inquiries, processing orders accurately, and maintaining timely communication with customers and internal teams.
• Coordinate with departments such as Credit, Sales Operations, and Shipping to resolve issues and ensure smooth customer interactions.
• Support sales operations by managing sales documentation, data accuracy, and process improvements that enhance efficiency.
• Assist in accounts receivable (AR) and accounts payable (AP) functions, including invoice management, payment tracking, and reconciliation.
• Collaborate with internal teams and logistics partners to ensure accurate and on‑time delivery of medical devices and supplies.
• Maintain operational and compliance records in accordance with regulatory and quality standards.
• Contribute to procurement activities, including vendor communication, purchasing coordination, and supply management.
• Participate in cross‑functional initiatives, driving collaboration and process optimization across departments.

Success in This Role Looks Like

• Ensures timely and accurate order processing and delivery coordination across business functions.
• Builds strong relationships with internal teams and customers through proactive communication and problem resolution.
• Demonstrates bilingual communication excellence that enhances customer satisfaction and operational outcomes.
• Supports efficiency improvements through data accuracy, process discipline, and workflow collaboration.
• Maintains reliability, accountability, and attention to detail in a fast‑paced operational environment.
• Ability to support various tasks in a dynamic environment.

Position Requirements

• Bachelor’s degree in business administration, operations management, industrial engineering, logistics, supply chain, economics, or a related field.
• Fluency in English and French, both written and spoken.
• Minimum three years of experience in customer service or operational support, preferably in a distribution or healthcare environment.
• Strong analytical, organizational, and problem‑solving skills with a proactive and adaptable mindset.
• Proficiency in Microsoft Excel, Outlook, and other office productivity tools.
• Proven ability to work independently and collaboratively within a team.
• Excellent verbal and written communication skills.

Benefits

Applied Medical offers an excellent and competitive compensation and benefits package including medical and dental coverage, flexible benefits account, shared RRSP contributions and generous holiday and vacation accrual schedules.