Bilingual Occupational Health and Safety Analyst

LifeWorks; Quebec; Remote; CAD 60,000 - 75,000; Full time

Job summary

A leading health and well-being provider is seeking a bilingual Occupational Health and Safety Analyst to manage incident and injury case files. This role involves monitoring cases, coordinating with clients, and providing effective injury management strategies, making it essential for maintaining workplace safety.

Qualifications

• Experience in occupational injury management required.
• Self-starter with initiative.
• Ability to manage high workloads and prioritize tasks.

Responsibilities

• Create new occupational injury case files.
• Monitor case progress and manage strategies.
• Request independent medical examinations as necessary.

Skills

Bilingual fluency in English and French

Excellent organizational skills

Analytical and problem-solving skills

Communication skills

Customer-service focus

Education

College diploma in legal techniques

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental, and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers, and employees.

Summary:

As a bilingual Occupational Health and Safety Analyst, you will be the initial person involved in employment incident and injury cases. You will take charge of new cases and open case files.

Responsibilities:

• Create new occupational injury case files
• Assume responsibility for the cases assigned to you and gather all the information needed to open a case
• Notify the claims management consultant who is in charge of the client when a serious incident requires their intervention
• When necessary, enter opposing comments in case files and, when the case has been accepted, do follow-up to see if there are sufficient grounds to contest
• Monitor case progress and determine the appropriate management strategy
• Request independent medical examinations for cases as required
• Personalize and forward requests for modified work as required
• Assist the consultant with cost-sharing requests and cost-allocation follow-up
• Perform any other related tasks

Qualifications and Skills:

• Bilingual fluency in English and French is required
• College diploma in legal techniques or other relevant training
• Good understanding of occupational injury management (AIAOD and jurisprudence)
• Self-starter, initiative, and excellent organizational skills
• Ability to set priorities and meet deadlines despite a significant volume of work and deal routinely with unexpected requests from clients or team consultants
• Good analytical and problem-solving skills
• Excellent communication skills and customer-service focus

Additional Information:

#LI-LD1

#LI-remote

About Us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require working at a Data Center and/or have access to detailed knowledge of technology related to client service delivery are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers, and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) involved in the selection process.