Bilingual Mortgage Servicing Specialist (EN/FR) – Hybrid

Strivecapital; Toronto; Hybrid; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Strive is a Canadian mortgage lender focused on delivering a superior customer experience. We are hiring a Bilingual Servicing Specialist to support the Servicing Operations team in Toronto, with a hybrid work model. The role runs end-to-end from funding to servicing, requiring strong communication, attention to detail, and customer service excellence.

Two full-time positions are available. The salary range is $50,000–$65,000 annually, reflecting the responsibility of managing borrower

Qualifications

• Bilingual in English and French is required.
• 2+ years of residential mortgage servicing experience.
• Minimum 1 year of collections background preferred.
• Experience in administration, processing or call centre is required.
• Advanced knowledge of mortgage products and servicing documentation.
• Strong customer service and communication skills.

Responsibilities

• Send Welcome Letters to borrowers promptly.
• Maintain and update required documentation for servicing systems.
• Answer inquiries via email, phone, and chat.
• File property and mortgage-related insurance claims as needed.
• Process payment changes and set up ad-hoc payments.
• Investigate risk and escalate as necessary.
• Communicate with borrowers about arrears and payments.
• Coordinate tax bill collection with municipalities.
• Provide payout statements and discharges on request.
• Handle first line client escalations and ensure timely resolutions.
• Oversee defaulted loans with management and propose workouts.

Skills

Bilingual in English and French

Residential mortgage servicing

Collections background

Customer service

Teamwork and independence

Entrepreneurial spirit

Job description

Strive is a Canadian mortgage lender focused on delivering a superior customer experience. We are hiring a Bilingual Servicing Specialist to support the Servicing Operations team in Toronto, with a hybrid work model. The role runs end-to-end from funding to servicing, requiring strong communication, attention to detail, and customer service excellence.

Two full-time positions are available. The salary range is $50,000–$65,000 annually, reflecting the responsibility of managing borrower